Engagement Manager

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Project Management
Employment type: Full Time,
Job posted: 16 Jun 2026
Apply before: 16 Jul 2026
Experience level: Midweight
Views / Applies: 16 / 1

About company

About Pogo

Verified consumer research powered by AI.

Computer Software
2021

Actively Hiring

AI Summary

Pogo is hiring its first Engagement Manager to own client relationships from signed deal to growing partnership. This role involves running end-to-end research engagements, translating AI-powered insights into business decisions, and building scalable client service models. The ideal candidate has 2-4 years of management consulting experience, exceptional communication skills, and a high-ownership mindset. You will work with Fortune 500 clients, shape the delivery playbook, and influence the product roadmap. This is a high-ownership, fast-paced role requiring structured thinking and adaptability.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role demands structured thinking, client management, and multitasking across multiple engagements, typical of high-level consulting roles; however, it's a first-of-its-kind role requiring process creation, increasing difficulty.

Salary Analysis

AI Insight The job posting does not specify a salary range. Based on market data for Engagement Manager roles in the US, the typical range is $90,000 to $180,000, with a median around $135,000. As this is a startup, compensation may include equity and benefits. The offered salary is likely competitive to attract top consulting talent.

Key Skills

Client Management Engagement Management Research Design AI Insights Strategy Consulting Stakeholder Management Project Management Product Feedback Communication Startup Experience

Cover Letter Sample

I am writing to express my enthusiasm for the Engagement Manager role at Pogo. With a background in management consulting and a passion for leveraging AI to drive strategic insights, I am excited about the opportunity to build and scale your client delivery model from the ground up.

My experience includes leading complex research engagements for Fortune 500 clients, where I honed my skills in study design, stakeholder management, and translating data into actionable recommendations. I thrive in high-ownership environments and am adept at juggling multiple priorities while maintaining a client-first focus.

I am particularly drawn to Pogo's mission to democratize consumer insights through AI, and I am eager to be the bridge between your cutting-edge platform and the strategic needs of enterprise clients. I look forward to the opportunity to discuss how my consultative approach and structured thinking can drive value for your clients and team.

Possible Interview Questions

Describe a time you managed a complex client engagement from start to finish. How did you ensure client satisfaction and drive results?

In my previous consulting role, I led a multi-phase research project for a retail client. I scoped the study, coordinated cross-functional teams, and maintained regular communication with the client. By setting clear milestones and proactively addressing concerns, we delivered insights that led to a 15% increase in customer retention, and the client extended our contract.

How would you approach building a scalable client delivery process from scratch?

I would start by documenting the current ad-hoc processes, then identify common patterns across engagements. I would create templates for onboarding, study design, and debriefs, and implement a feedback loop with clients and internal teams to iterate. Prioritizing quick wins and automating repetitive tasks with AI tools would ensure we scale efficiently without sacrificing quality.

Tell me about a time you had to handle a difficult client situation. How did you resolve it?

A client once expressed dissatisfaction with the pace of insights delivery. I scheduled a meeting to understand their concerns, realigned expectations, and proposed a revised timeline with interim deliverables. By over-communicating progress and demonstrating early value, we rebuilt trust and the client became a strong advocate.

How do you stay organized while managing multiple client engagements simultaneously?

I use a combination of project management tools and daily prioritization. I set up dedicated workspaces for each client, track key milestones, and hold weekly internal check-ins. I also block time for deep work and ensure I have a clear view of my bandwidth to avoid overcommitting.

Why are you interested in moving from traditional consulting to a tech startup like Pogo?

I am excited by the opportunity to build something from scratch and see my direct impact on the company's growth. At Pogo, I can apply my consulting skills while working at the intersection of strategy and AI, influencing both client outcomes and product development. The fast-paced, high-ownership environment aligns with my career goals.

About your role 👀

We’re hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you’ll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo’s AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you’ll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.

You’ll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion – ensuring every client sees fast time-to-value and runs more research with Pogo.
You’ll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
You’ll be the trusted advisor in the room – the person clients call when they have a big strategic question and need to design a study to get the insights they need.
You’ll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.
You’ll be the voice of the customer internally, channeling what you’re hearing from clients directly into product and engineering to shape the product roadmap.
You’ll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.

About you 👩‍🚀

You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
- Bonus: You’ve worked on primary consumer research, whether qualitative or quantitative.
You’re a structured thinker. You can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
You’re an exceptional communicator. You write and present with clarity and confidence, and you earn credibility quickly with senior stakeholders.
You’re genuinely curious about consumers and what makes people tick. You find insights work interesting, not just as an output but as a craft.
You’re a high-ownership operator. When an engagement is yours, you drive it and you don’t wait to be told what to do next.
You’re highly organized, with the ability to juggle multiple client engagements simultaneously.
You’re low ego and a team player. You work well across teams and care more about outcomes than credit.
You’re a fast learner who adapts quickly to new clients, industries, and problem spaces.
You use AI tools to work smarter – better research, better synthesis, better outputs.

Why you might be excited about this opportunity 🙌

First-of-its-kind role with real scope. You’re not stepping into a defined process – you’re building it. The playbooks, the delivery model, the client experience: that’s yours to shape.
Fortune 500 clients, early-stage energy. You’ll lead engagements with major brands while still being close enough to the team to see your decisions matter immediately.
A natural bridge from consulting to vertical AI. If you’re looking to take your consulting toolkit and apply it at the cutting-edge of strategy and AI, this is that role.
Be the voice of the customer. You’ll have a direct line into product and engineering – what you learn from clients shapes what we build.

Why you might not be excited about us 👎

This is a high-ownership role by design. If you want a narrow lane with clear guardrails, this isn’t it. You’ll need to define the lane yourself.
We’re growing our client list fast. Expect to be managing multiple engagements simultaneously, each with its own timeline, studies and stakeholders. If you thrive with one deep focus at a time, this role may not be the right fit.
We expect more than 9 to 5 – raw hours make an impact at our current stage. That said, we trust each team member to build a flexible schedule that works for them. We also strongly encourage real time off: in addition to unlimited PTO, we have a minimum 20 days vacation policy 🌴

#LI-Remote

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