Customer Success Advisor -ASEAN

Remote from: APAC
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 18 Jun 2026
Apply before: 18 Jul 2026
Views / Applies: 100 / 16

About company

About Autodesk

Changing how the world is designed and made.

Computer Software
1982

Actively Hiring

AI Summary

This role involves supporting Autodesk customers in the ASEAN region to maximize value from their software solutions. You will use data-driven signals to proactively engage customers, drive adoption, and identify at-risk accounts. Collaborating with Sales, Renewals, and other teams is key to ensuring customer satisfaction and loyalty. The position requires 3-5 years of experience in customer success or account management, fluency in English and Vietnamese, and proficiency in Salesforce. This is a mid-level role with a focus on independent work and cross-functional collaboration.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires 3-5 years of experience and handling at-risk accounts, but it is not a senior or highly specialized position, so difficulty is set at 3.

Salary Analysis

AI Insight The job posting does not specify a salary, but typical US market compensation for a Customer Success Advisor ranges from $50,000 to $90,000, with a median around $70,000. Since the role is based in the ASEAN region, actual compensation may vary by location.

Key Skills

Customer Success Account Management SaaS Salesforce Cross-functional Collaboration Data Analysis Product Adoption Retention Communication Problem Solving

Cover Letter Sample

I am writing to express my interest in the Customer Success Advisor position at Autodesk for the ASEAN region. With over 4 years of experience in customer success and account management, I have a proven track record of driving product adoption and customer satisfaction through data-driven strategies. My proficiency in Salesforce and strong cross-functional collaboration skills align perfectly with the requirements of this role. I am fluent in English and Vietnamese, which will enable effective communication with diverse customers. I am excited about the opportunity to help Autodesk customers realize the full value of their solutions and contribute to the company's growth.

Possible Interview Questions

Can you describe a time when you proactively identified a customer at risk of churning and turned the situation around?

In my previous role, I noticed a customer who had not logged into our platform for over 30 days. I reached out to them, discovered they were struggling with a key feature, and arranged a personalized training session. This not only re-engaged them but also led to a renewal and an upsell opportunity.

How do you prioritize accounts when you have a large portfolio?

I use a combination of data signals such as usage metrics, support tickets, and renewal dates to segment accounts. I then focus on high-value and at-risk accounts first, ensuring that I allocate time effectively while also providing proactive outreach to the rest.

Describe your experience using Salesforce for customer success management. What reports do you regularly use?

I have extensive experience with Salesforce, where I track account health, create tasks for follow-ups, and run reports on adoption rates and renewal forecasts. I regularly use dashboards to monitor key metrics like customer satisfaction scores and product usage trends.

How would you handle a situation where a customer is not seeing the expected value from our product?

I would first listen to their concerns and understand their business goals. Then, I would map our product features to their specific needs and suggest best practices or additional training. If necessary, I would involve a product specialist to ensure we align the solution with their outcomes.

Can you give an example of how you collaborated with sales or other departments to improve customer outcomes?

At my last company, I worked closely with the sales team to identify expansion opportunities within existing accounts. By sharing insights from customer health data, we were able to target upsells at the right time, which increased revenue while maintaining high customer satisfaction.

Job Requisition ID #

26WD95722

Customer Success Advisor

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth.

As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.

Position Overview:

As a Customer Success Advisor you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.

Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.

Responsibilities:

Use data triggered signals to proactively engage customers align product capabilities with customer outcomes

Establish adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using discovery skills and realign them toward success
Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

Preferred Qualifications:

3–5 years in Customer Success, Account Management, or a related customer-facing role
Proven track record of working independently while driving measurable impact.
Experience navigating cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems.
Experience with SaaS, cloud-based software, or subscription business models.
Familiarity with Autodesk customer industries (AEC, MFG, M&E)
Fluent in English and Vietnamese

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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