About this role.
Enode is seeking a Customer Solutions Engineer to help energy companies integrate and maximize the value of their API platform for connecting and orchestrating renewable energy devices. You will work directly with customers to design technical solutions, provide ongoing support, and advocate for customer needs internally. This role requires a blend of sales engineering and software engineering skills, with a focus on enterprise customers in the energy sector. You will also contribute to internal projects and product improvements, playing a key role in the customer success team. Ideal candidates have 5+ years of experience in customer engineering, software engineering, or related fields, and a passion for the energy transition.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
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Core skills
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Cover letter sample
I am writing to express my interest in the Customer Solutions Engineer role at Enode. With over 5 years of experience in customer engineering and API integration, I have a proven track record of helping enterprise clients implement complex technical solutions. I am particularly drawn to Enode's mission of enabling a clean energy grid through software, and I am excited about the opportunity to work at the intersection of energy and technology.
In my previous role, I worked closely with customers to design and deploy API-based solutions, providing technical support and troubleshooting issues. I enjoy the challenge of understanding customer needs and translating them into scalable implementations. My background in software engineering allows me to dive into the codebase when necessary, ensuring customer success.
I am confident that my skills in technical relationship management, problem-solving, and cross-functional collaboration align well with the requirements of this role. I look forward to the possibility of contributing to Enode's growth and the energy transition.
Sample interview questions
In my previous role, I worked with a large utility company to integrate our API for EV charging management. The challenge was their legacy system and strict security requirements. I collaborated with their IT team to design a custom architecture, provided detailed documentation, and conducted multiple testing sessions. By maintaining clear communication and being proactive, we successfully deployed the solution on time.
First, I would empathize with the customer and assure them that we will resolve the issue. Then, I would ask detailed questions to understand the context and gather logs or screenshots. If needed, I would set up a debugging session with their team. I would also consult with our engineering team to identify possible causes. Once resolved, I would follow up with a root cause analysis and preventive measures.
I would first understand their use case and explore if existing features can meet their needs with some workaround. If not, I would document the request and share it with the product team, providing context and potential impact. Meanwhile, I would set expectations with the customer about timelines and offer alternative solutions. I believe in being transparent and acting as an advocate for the customer internally.
Strong understanding of RESTful APIs, authentication protocols, and data formats like JSON/XML. Familiarity with programming languages like Python or JavaScript for debugging and scripting. Knowledge of cloud platforms (AWS, GCP) and containerization (Docker) is also helpful. Additionally, domain knowledge about energy systems, EV charging, or IoT devices is a plus.
I would use a structured approach: allocate time for both activities but remain flexible. For proactive engagement, I would schedule regular check-ins with key customers and prepare best practice guides. For reactive support, I would use a ticketing system to track issues and set SLAs. I would also analyze support data to identify common issues and create self-service resources, reducing repetitive inquiries.
About Enode
The grid was built for predictable, centralised power. Today it’s absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale.
Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally – think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies.
We work with device manufacturers across the energy hardware ecosystem – from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We’re backed by Y Combinator, Lowercarbon Capital, and Creandum.
The decisions made now will shape how the energy system gets built. We’re looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition.
What we’re looking for:
Enode is looking for a Customer Solutions Engineer to help our customers leverage maximum value from our product. You will also contribute to shaping Enode’s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API’s to help them realise value from our product fast. Beyond the integration phase, Customer Solutions Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre sales and post sales capacity.
You will be a core part of Enode’s Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer solutions engineers and work closely with our Tech Ops Engineer who provides technical support to customers.
In this role, you will:
Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs
Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues)
Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase
Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas
Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc).
This role will be right for you, if:
To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system.
We’re looking for:
5+ years of experience relevant to customer engineering such as solutions sales engineering or being a user oriented software engineer
An all rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes improvements
Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar
Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms
An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience
A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company
Willingness to travel to customer locations on a regular basis
Nice to have: Experience from a technical role in third-party API companies
Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers
What we offer:
Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
A mission-driven, fun and caring environment with high drive and ambition.
Competitive compensation, including a very attractive employee option program – you’re part of our journey.
Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that.
Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
Three annual off-sites to connect with the team in exciting & fun places.
Flexible, human-first culture.
Stipend for setting up your home office.
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A few things to note:
Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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