Customer Project Manager

Remote from: Denmark
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Project Management
Employment type: Full Time,
Job posted: 5 Jul 2026
Apply before: 5 Aug 2026
Experience level: Midweight
Views / Applies: 182 / 17

About company

About Philips

Over the past decade we have transformed into a focused leader in health technology

Hospital & Health Care
1891

Actively Hiring

AI Summary

This role is a Customer Project Manager position for Hospital & Ambulatory Monitoring at Philips, based in the Odense region of Denmark. The manager will lead complex installation and upgrade projects for patient monitoring equipment, ensuring high customer satisfaction through proactive communication and timely coordination. The position requires a minimum of 5 years of customer-facing project management experience, preferably in healthcare, and a bachelor's or master's degree in engineering. Fluency in Danish and English is essential, along with willingness to travel nationwide. The role involves independent judgment under limited supervision and collaboration with cross-functional teams.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role demands managing complex, multi-stakeholder projects in a healthcare environment, requiring strong technical, communication, and problem-solving skills under limited supervision, making it challenging but not the highest difficulty.

Salary Analysis

AI Insight The offered salary is not specified, but for a Customer Project Manager in healthcare technology with 5+ years experience, the US market median is around $95,000. Given the field role and international context, compensation may be adjusted for Denmark, but this estimate reflects US benchmarks.

Core Skills Required

Customer Project Management Healthcare Patient Monitoring Stakeholder Management Cross-functional Collaboration Risk Mitigation Project Planning Installation & Upgrade Customer Relationship Independent Judgment

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Project Manager position at Philips. With over six years of experience managing complex projects in healthcare settings, I have honed the skills necessary to lead installation and upgrade projects for patient monitoring equipment. My background in engineering, combined with fluency in Danish and English, positions me well to build trust-based customer relationships and ensure successful project outcomes. I am eager to contribute to Philips' mission of improving healthcare access and quality.

Thank you for considering my application.

Sample Interview Questions

Describe a complex project you managed in a hospital environment. How did you handle scope changes or delays?

I led the installation of a new patient monitoring system at a large hospital. When a supplier delay threatened the timeline, I renegotiated priorities with the customer and adjusted the project plan, ensuring critical modules were installed first. I maintained transparent communication through daily updates, which preserved trust and minimized impact.

How do you prioritize tasks when managing multiple projects simultaneously?

I use a combination of project management software and regular stakeholder check-ins. I assess each project's urgency, impact on patient care, and customer deadlines. I also delegate effectively and set clear milestones, adjusting as needed based on real-time input from customers and team members.

Give an example of a time you resolved a difficult issue with a customer while maintaining a strong relationship.

A customer was unhappy with the performance of a monitoring system after installation. I arranged a face-to-face meeting, listened to their concerns, and collaborated with our technical team to identify a software fix. I provided a detailed action plan and followed up weekly. The customer appreciated the proactive approach and the issue was resolved without harm to the relationship.

How do you ensure project deliverables meet quality standards within budget and timeline?

I start with a detailed project plan that includes quality checkpoints and risk assessments. Regular progress reviews help catch deviations early. I also involve the customer in key milestones to ensure alignment. If trade-offs are needed, I communicate them transparently and seek agreement on adjustments.

This role requires travel across Denmark. How do you manage a field-based workload while staying connected to the team?

I schedule visits efficiently, grouping customer meetings by region. I use virtual tools for daily team stand-ups and maintain a shared project dashboard. I also make it a point to be in the office for key planning sessions or when face-to-face collaboration adds value.

Job Title

Customer Project Manager

Job Description

As a Customer Project Manager for Hospital & Ambulatory Monitoring, you will play a vital role in building and maintaining trust‑based relationships with our customers in Denmark within region south ie Odense. You will ensure continuity and strong local engagement through proactive communication and a deep understanding of customer needs, including activities related to installation and upgrade of patient monitoring equipment.
Your on‑site presence, timely coordination, quick issue resolution, and consistent service delivery, especially in high‑touch hospital environments, will be central to your daily work.

Your role:

Leads the execution of complex project tasks to ensure deliverables meet customer expectations within agreed timelines, budgets, and quality standards, including installation and upgrade phases of monitoring equipment.
Engages with customers on technical and operational matters, providing expert guidance and resolving advanced issues to maintain high customer satisfaction throughout the project lifecycle.
Applies independent judgment under limited supervision to drive project success and compliance, cultivating effective relationships with internal and external partners.
Develops and implements comprehensive project plans, coordinating with cross‑functional teams to ensure resource allocation and achievement of project milestones.
Analyzes project performance data and metrics to offer strategic insights that optimize outcomes, enhance customer value, and support continuous improvement initiatives.
Evaluates project risks, issues, and change requests, collaborating with project managers on mitigation strategies to ensure project success while maintaining customer trust.

You’re the right fit if:

You have a minimum of 5 years’ experience managing demanding, customer‑facing projects, preferably within healthcare or hospital environments, demonstrating your ability to deliver complex installation projects successfully.
You hold a bachelor’s or master’s degree in engineering, providing a solid educational foundation for understanding technical, IT, and operational aspects of projects.
You possess excellent communication skills in Danish and English, written and spoken, enabling effective alignment with external customers and internal stakeholders.
You are comfortable managing multiple stakeholders and projects simultaneously, remaining structured, calm, and pragmatic when plans change due to delays, scope adjustments, or customer readiness.
You have strong interpersonal skills, are accountable for delivery, and can balance planning with real‑life project constraints while working independently across Denmark.
You are willing to travel nationwide as required and hold a valid B driving licence.
You will idealy be based in region south of Denmark eg. Odense to meet customer needs

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is classified as a field role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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