Director Service Delivery

Remote from: USA
Salary, yearly, USD: 117,000 - 194,847
Department: Product & Operations
Employment type: Full Time,
Job posted: 6 Jul 2026
Apply before: 6 Aug 2026
Experience level: Director
Views / Applies: 20 / 2

Partnering with Providers to Elevate Healthcare Performance

Hospital & Health Care
2003

AI Summary

This Director of Client Service Delivery role at R1 RCM involves strategic leadership of client-facing operations for major health system relationships. The position requires managing client satisfaction, optimizing service delivery processes, and aligning operational objectives with internal teams. Candidates need over 10 years of experience with at least 5 years in management, ideally in Revenue Cycle Management or Epic consulting. The role offers a competitive salary with bonus potential and the chance to drive transformation in healthcare delivery.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires extensive experience, strategic leadership, and management of complex client relationships with high accountability, making it challenging but not the highest difficulty due to available support.

Salary Analysis

AI Insight The offered salary range of $117,000-$194,847 is competitive for a Director-level role in healthcare revenue cycle management, with the median around $155,924. This aligns well with market rates, considering the required experience and bonus potential.

Core Skills Required

Revenue Cycle Management Client Relationship Management Strategic Leadership Service Delivery Optimization Epic Consulting Data Analytics Operational Excellence Healthcare IT Team Management Presentation Skills

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Director of Service Delivery position at R1 RCM. With over a decade of experience in revenue cycle management and a proven track record of leading high-performing teams, I am confident in my ability to drive client satisfaction and operational excellence.

In my previous role as [Previous Title], I successfully managed key client relationships, streamlined service delivery processes, and implemented strategies that improved performance metrics by [specific percentage]. My expertise in Epic consulting and data-driven decision-making aligns perfectly with the requirements of this position.

I am particularly drawn to R1's mission of transforming healthcare through innovation and collaboration. I thrive in fast-paced, client-focused environments and am eager to contribute my leadership skills to optimize service delivery and achieve business objectives at R1.

Thank you for considering my application. I look forward to the opportunity to discuss how my experience can support your team.

Sincerely,
[Your Name]

Sample Interview Questions

Describe your experience managing complex client relationships in healthcare revenue cycle management. How do you ensure client satisfaction?

I have over 10 years in RCM, including 5 years managing key health system accounts. I prioritize regular communication, understanding client goals, and aligning operational metrics to their needs. For example, at my previous job, I implemented monthly performance reviews that increased client satisfaction scores by 20%.

How would you approach optimizing service delivery processes for a large health system?

I start by analyzing current workflows, identifying bottlenecks with data analytics, and then collaborating with cross-functional teams to redesign processes. I would use lean methodologies and benchmark against industry best practices to ensure efficiency without compromising quality.

Can you give an example of a time you led a team through a significant transformation? How did you manage change?

At my last role, I led a transition to a new Epic module. I involved the team early, provided training, and set clear milestones. Communication was key—I held weekly updates and addressed concerns promptly. The project completed on time with a 15% improvement in revenue capture.

This role requires balancing client needs with operational capabilities. How do you handle conflicting priorities?

I use a data-driven approach to assess impact and urgency. I prioritize actions that align with strategic goals and communicate trade-offs transparently to clients. For instance, when a client needed a quick fix but it risked long-term stability, I proposed a phased solution that met both needs.

How do you mentor and develop your team to ensure scalable self-monitoring processes?

I focus on empowering team members by providing tools and training for data analysis and problem-solving. I set clear expectations and encourage ownership. Regular coaching sessions help them identify improvements independently, building a culture of continuous learning and accountability.

As our Director of Client Service Delivery, you will provide strategic leadership for client-facing operations across one or more key health system relationships. Your daily responsibilities will include cultivating and maintaining strong client relationships, driving client satisfaction, and optimizing service delivery processes to ensure the highest standards of excellence. You will be accountable for overall service delivery performance, relationship health, and the achievement of client and R1 business objectives. To excel in this position, you should be a high-performing strategic leader with a focus on service delivery, possessing extensive experience in Revenue Cycle Management or Epic consulting. You will need to seamlessly integrate client needs with operational capabilities, ensuring both satisfaction and service excellence.

Essential Responsibilities

Working closely with your client’s Service Delivery team and other internal functions
Assist in the relationship management of key client counterparts, including continued communication of revenue cycle performance
Design and develop regular and ad-hoc presentations to client executives highlighing pertinent updates relating to client needs
Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.
Conduct necessary analytics required to communicate to clients both overall performance and specific ad-hoc subject matter areas.
Work hand in hand with the internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers
Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
Support projects that will improve operational performance metrics.
Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the Director’s specific client and across other R1 clients
Mentor and guide managers and analysts to build scalable self-monitoring processes, deliver proactive insights, and report on outcomes.
Other duties and responsibilities as assigned.

Education Level

Bachelor’s – Equivalent experience will be considered in lieu of a degree

Experience Level

Minimum of 10 years of experience, including at least 5 years in a management role

For this US-based position, the base pay range is $117,000.00 – $194,847.37 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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