Customer Success Manager, Enterprise – Central

Remote from: USA
Salary, yearly, USD: 130,000 - 130,000
Department: Customer Success
Employment type: Full Time,
Job posted: 14 Jul 2026
Apply before: 14 Aug 2026
Experience level: Midweight
Views / Applies: 39 / 4

About company

About Chainguard

Securing the software supply chain with hardened container images and comprehensive supply chain security solutions.

Computer & Network Security
2021

Actively Hiring

AI Summary

Chainguard is seeking a Customer Success Manager for its Enterprise segment, responsible for post-sales engagement, onboarding, and adoption. The role requires building relationships with customer stakeholders from technicians to CISOs, driving business value, and advocating for customer needs internally. Candidates need 3+ years of enterprise customer-facing experience and domain knowledge in supply chain security, DevSecOps, or related areas. The position offers high autonomy and the opportunity to shape processes in a fast-growing startup. It is based in the US and reports to a central team.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires 3+ years experience and specialized domain knowledge, but the level of autonomy and strategic ownership increases the complexity, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The offered salary of $130,000 is competitive and aligns with the market median for an Enterprise Customer Success Manager role in the US. It reflects the combination of technical and strategic skills required, though top performers in high-cost areas may command higher compensation.

Core Skills Required

Customer Success Enterprise Open Source Security DevSecOps Containers SaaS Account Management Stakeholder Management Technical Support

Cover Letter Sample

Dear Hiring Manager,

I am thrilled to apply for the Customer Success Manager, Enterprise - Central role at Chainguard. With over 4 years of experience driving customer success in enterprise SaaS, I have developed a strong ability to manage complex onboarding, build lasting relationships with C-level stakeholders, and drive measurable business value. My background in DevSecOps and container security aligns perfectly with Chainguard's mission to secure open source software.

In my previous role, I successfully reduced churn by 20% through proactive account planning and cross-functional collaboration. I thrive in autonomous environments and am eager to contribute to your innovative team. Thank you for considering my application.

Sincerely,
[Your Name]

Sample Interview Questions

How do you prioritize tasks when managing multiple enterprise customers with competing urgent needs?

I assess the impact and urgency of each issue, focusing first on blockers to customer operations. I use a CRM to track key milestones and communicate transparently with stakeholders about timelines. I also proactively set expectations to minimize escalations.

Describe a time you turned a dissatisfied customer into a loyal advocate.

At my previous company, a customer was unhappy with response times. I conducted a root cause analysis, implemented a dedicated escalation path, and scheduled weekly check-ins. Within three months, they renewed and expanded their contract, later providing a reference.

How would you go about building trust with a new customer's engineering team?

I would start by understanding their technical environment and pain points. I'd arrange a kickoff meeting with both technical and business stakeholders, demonstrate quick wins, and ensure consistent follow-through on commitments. Transparency and reliability are key.

Explain how you would measure and demonstrate the value of Chainguard to a customer's C-suite.

I would align on key KPIs like vulnerability remediation time, compliance coverage, and developer productivity. I'd provide quarterly business reviews with data-driven insights and compare against industry benchmarks to showcase ROI.

What strategies do you use to stay updated on security trends and product features in a fast-evolving domain?

I follow industry blogs like The New Stack and attend webinars. I also enroll in product training sessions and maintain a personal lab for hands-on testing. I share insights with the team to foster a learning culture.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills – this role must align with many different internal teams, influence them to act toward customer needs.
Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we’re looking for:

3+ years experience in enterprise, customer facing roles collaborating with both technical and business teams – Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
An entrepreneurial mindset – you will be often build entirely new process or practices to ensure we best serve customers.
Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
Driven, high emotional intelligence, and strong priority management skills

Strongly Preferred:

Previous early-stage startup experience
Passion for technology & cybersecurity
Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Compensation: up to $130,000 base salary + bonus

If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.

About Us

We live and breathe our company values:

We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

Apply now >