Senior Travel Consultant ERM, Mexico

Remote from: LATAM, Mexico
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jun 2026
Apply before: 12 Jul 2026
Experience level: Senior
Views / Applies: 36 / 9

About company

About BCD Travel

BCD Travel helps companies make the most of what they spend on travel.

Leisure, Travel & Tourism
2006

Actively Hiring

AI Summary

This Senior Travel Consultant role at BCD Travel focuses on ERM (Emergency Response Management) for the marine and offshore travel sector. The position involves handling complex travel requests via multiple channels, providing expert consultation, and up-selling services. The consultant will work independently, support team members, and ensure high-quality service in a fast-paced, 24/7 global environment. A strong background in crew travel, Amadeus GDS, and excellent communication skills are essential.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires extensive experience in specialized travel (ERM, marine/offshore), advanced GDS skills, and the ability to handle high-pressure situations across multiple channels. The need for independent work and team support adds complexity.

Salary Analysis

AI Insight The offered salary is not specified, but based on US market data for senior travel consultants with ERM and marine specialization, the median is around $55,000 annually. This is competitive for the niche expertise required, though actual compensation may vary by location and experience.

Key Skills

Travel Consulting ERM Amadeus GDS Crew Travel Customer Service Global Operations Problem Solving Communication Skills Fast-Paced Environment Marine Travel

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Senior Travel Consultant, ERM position at BCD Travel. With over five years of experience in marine and offshore crew travel, I bring a deep understanding of emergency response management and a proven track record of handling complex itineraries under pressure. My expertise in Amadeus GDS, combined with strong problem-solving skills, allows me to deliver seamless travel solutions for global clients.

I thrive in fast-paced, 24/7 environments and am adept at managing multiple priorities while maintaining high accuracy. As a team player, I have mentored junior consultants and contributed to process improvements that enhanced operational efficiency. I am drawn to BCD's commitment to innovation and sustainability in business travel.

I look forward to the opportunity to discuss how my skills align with your team's needs. Thank you for your consideration.

Sincerely, [Your Name]

Possible Interview Questions

Describe your experience with emergency response management in travel. How do you handle last-minute itinerary changes during a crisis?

I have managed crew rotations for offshore rigs where sudden weather or operational changes required immediate rebooking. In such cases, I prioritize safety, communicate with all stakeholders, and use GDS to find alternative flights or accommodations, ensuring compliance with company policies.

How do you prioritize tasks when handling multiple requests simultaneously in a high-pressure environment?

I use a triage system: urgent crew movement or safety issues take precedence, followed by time-sensitive bookings. I leverage GDS automation and maintain clear communication with customers to set expectations. Regular check-ins with the team help balance workload.

Can you explain your proficiency with Amadeus GDS? Provide an example of a complex booking you processed.

I am advanced in Amadeus, skilled in creating multi-segment itineraries with complex rules, such as group bookings for crew rotations. For example, I once arranged a 50-person crew change involving multiple airlines and charter services, ensuring cost-effectiveness and compliance.

How do you ensure accuracy and attention to detail when under tight deadlines?

I double-check all reservations for correct names, dates, and fare rules. I use checklists and GDS quality tools. In stressful situations, I slow down deliberately to avoid mistakes, and I review bookings after completion to catch any errors.

Describe a time you improved a travel process or contributed to a team goal. What was the outcome?

I noticed repetitive manual data entry for crew manifests and proposed a template that integrated with our GDS. This reduced processing time by 20% and error rates. My team adopted it, and we exceeded our quarterly efficiency targets.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Senior Travel Consultant, ERM (Remote)

Full time, Mexico

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

As a Senior Travel Consultant, ERM, you will

Expertly use the appropriate the BCD Travel tools and systems to complete requests
Anticipate and provide assistance on potential challenges that may arise for the customer
Respond to the customer promptly and provide the customer with your undivided attention to the request
Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
Perform quality management such as error management and assist in projects as assigned
Meet individual and team goals

About you

Proven experience in ERM, marine, offshore, or crew travel environments
Hands‑on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast‑paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Proven ability to handle multiple priorities simultaneously
Demonstrated excellent professional customer service and problem resolution skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].

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