Customer Service Representative – German and English (Interim)

Remote from: Portugal
Salary, yearly, EUR: 18,000 - 23,000
Department: Customer Success
Employment type: Full Time,
Job posted: 23 Jul 2026
Apply before: 23 Aug 2026
Experience level: Midweight
Views / Applies: 30 / 3

About company

About Catawiki

Catawiki's mission is to make special objects available to everyone.

Consumer Goods
2008

Actively Hiring

AI Summary

Catawiki is seeking a Customer Service Representative for a 7-month interim contract in Lisbon, Portugal. The role involves handling customer inquiries, disputes, and complaints across multiple channels (chat, email, phone, social media) for a marketplace of unique items. The ideal candidate has 1-4 years of customer service experience, fluency in German and English, and strong problem-solving skills. This position requires working in the office at least 2 days per week and flexibility for weekends and holidays. The department is crucial for customer retention and collaboration with sales and expert teams.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires handling complex disputes and complaints, demanding strong analytical and communication skills, but does not involve specialized technical knowledge, making it moderate in difficulty.

Salary Analysis

AI Insight The offered salary range of 18,000€-23,000€ is competitive for a German-speaking customer service role in Lisbon, aligning with market rates. The median of 20,500€ reflects the interim nature and local cost of living.

Core Skills Required

Customer Service German Language English Language Conflict Resolution Communication Skills Problem Solving Teamwork Adaptability Analytical Skills Time Management

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Service Representative position at Catawiki. With my fluency in German and English and 2 years of experience in customer support, I have developed strong skills in handling complex inquiries and resolving disputes with empathy and efficiency.

I am particularly drawn to Catawiki's mission of connecting people with extraordinary objects and believe my adaptability and teamwork align with your values. I am comfortable working in a fast-paced environment and am flexible with weekends and holidays.

I look forward to the opportunity to contribute to your team and ensure excellent customer experiences. Thank you for considering my application.

Sample Interview Questions

How would you handle a dispute between a buyer and a seller over the condition of an item?

I would first listen to both parties to understand their perspectives, then review any evidence provided (photos, descriptions). I would mediate by explaining our policies and finding a fair resolution, such as a partial refund or return, while maintaining a neutral and empathetic tone.

Describe a time you had to deal with a difficult customer. How did you resolve the situation?

In my previous role, a customer was upset about a delayed shipment. I apologized sincerely, investigated the issue, and offered a discount on their next purchase. I also ensured they received regular updates until the package arrived, turning their frustration into satisfaction.

How do you prioritize tasks when handling multiple customer inquiries simultaneously?

I assess urgency and complexity first. Urgent issues like complaints or disputes take precedence. I use a ticketing system to organize tasks and allocate time slots for phone calls, emails, and chats, ensuring that no channel is neglected and all customers receive timely responses.

What strategies do you use to maintain high-quality service under pressure?

I stay calm by taking deep breaths and focusing on one issue at a time. I use active listening to fully understand the customer's need before responding. I also rely on knowledge bases and team collaboration to quickly find accurate solutions.

Why do you want to work at Catawiki specifically?

I admire Catawiki's unique marketplace that connects people with special objects. The company's values of ownership, openness, and passion resonate with me. I am excited about the opportunity to contribute to customer delight and work in a dynamic, international environment.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.

IMPORTANT NOTE:

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
Professional speaking and writing skills in German and English; strong communication skills.
Strong analytical and critical thinking skills.
Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
Ability to quickly switch between various customer channels, like phone and e-mail communications.
Ability to positively interact with your team and other departments.
Available to work 40 hours per week.
You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
You are flexible with working at least 2 weekends a month and on some public holidays.
This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

A competitive Annual Gross Base Salary of 18.000€–23.000€ depending on your level, competencies, and overall experience.
Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
A Work From Home Allowance to help with your monthly household bills.
Commuting between your home and our office is covered by Catawiki.
Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Apply now >