Customer Service Representative – Romanian and English (Interim)

Remote from: Portugal
Salary, yearly, EUR: 18,000 - 23,000
Department: Customer Success
Employment type: Full Time,
Job posted: 23 Jul 2026
Apply before: 23 Aug 2026
Experience level: Midweight
Views / Applies: 32 / 3

About company

About Catawiki

Catawiki's mission is to make special objects available to everyone.

Consumer Goods
2008

Actively Hiring

AI Summary

Catawiki is seeking a Customer Service Representative fluent in Romanian and English for a 7-month interim contract based in Lisbon, Portugal. The role involves handling customer inquiries and disputes via multiple channels (chat, email, phone, social media) to ensure a positive experience for buyers and sellers. Candidates should have 1-4 years of customer service experience, strong analytical skills, and flexibility to work weekends and public holidays. The position offers a competitive salary and requires working in the office at least two days per week. This is an opportunity to join a fast-paced, diverse team at a unique online auction platform.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires bilingual proficiency, analytical skills for dispute resolution, and adaptability to multiple channels, making it moderately challenging but not overly technical.

Salary Analysis

AI Insight The offered salary of €18,000-€23,000 is competitive for the Portuguese market, especially for an interim bilingual customer service role. It aligns with typical salaries for similar positions in Lisbon, though slightly below the broader European market where bilingual roles can range up to €28,000.

Core Skills Required

Customer Service Romanian English Dispute Resolution Multichannel Support Analytical Skills Empathy Team Collaboration Flexible Schedule Bilingual

Cover Letter Sample

Dear Hiring Team,

I am writing to express my enthusiasm for the Customer Service Representative position at Catawiki. With my fluency in Romanian and English and over two years of experience in customer service, I have developed strong communication and problem-solving skills that align with your requirements. I excel in fast-paced environments and am comfortable handling inquiries across multiple channels, including phone, email, and chat.

In my previous role at XYZ Company, I successfully managed customer disputes and complaints, ensuring high satisfaction rates while collaborating with different departments to improve service quality. I am particularly drawn to Catawiki's unique platform and the opportunity to work with passionate customers and colleagues in a diverse team.

I am flexible with working hours, including weekends and public holidays, and I am committed to delivering delightful experiences to your buyers and sellers. I would love to contribute to Catawiki's mission and help grow the community of special objects enthusiasts.

Thank you for considering my application. I look forward to the possibility of discussing how I can add value to your team.

Sincerely,
[Your Name]

Sample Interview Questions

How would you handle a difficult customer who is unhappy with an auction outcome?

I would first listen actively to understand their concerns, empathize with their frustration, and then explain the auction process clearly. If there is a dispute, I would mediate by reviewing the facts and proposing a fair solution, such as a refund or replacement, while adhering to company policies.

Describe a time you managed multiple customer inquiries simultaneously. How did you prioritize?

In my previous role, I handled chats and emails simultaneously. I prioritized urgent issues like payment problems over general inquiries, and used templates for common questions to save time. I also set clear response time expectations for customers.

Why do you want to work at Catawiki specifically?

I am passionate about unique and extraordinary items, and I admire Catawiki's mission to make special objects accessible. The dynamic, fast-paced environment and the emphasis on customer delight resonate with my career goals.

How do you maintain a positive attitude when dealing with repetitive or stressful situations?

I focus on the impact of my work—helping customers find solutions. I take short breaks to reset, and I remind myself that each interaction is an opportunity to learn. Team support also helps me stay motivated.

Are you comfortable working weekends and public holidays as required?

Yes, I am flexible with my schedule and understand that customer service requires availability during peak times. I am willing to adjust my personal plans to meet business needs.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.

IMPORTANT NOTE:

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.
What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
Professional speaking and writing skills in Romanian and English; strong communication skills.
Strong analytical and critical thinking skills.
Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
Ability to quickly switch between various customer channels, like phone and e-mail communications.
Ability to positively interact with your team and other departments.
Available to work 40 hours per week.
You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
You are flexible with working at least 2 weekends a month and on some public holidays.
This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

A competitive Annual Gross Base Salary of 18.000€–23.000€ depending on your level, competencies, and overall experience.
Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
A Work From Home Allowance to help with your monthly household bills.
Commuting between your home and our office is covered by Catawiki.
Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Apply now >