Customer Service Representative – Dutch and English (Interim)

Remote from: Portugal
Salary, yearly, EUR: 18,000 - 23,000
Department: Customer Success
Employment type: Full Time,
Job posted: 23 Jul 2026
Apply before: 23 Aug 2026
Experience level: Midweight
Views / Applies: 26 / 1

About company

About Catawiki

Catawiki's mission is to make special objects available to everyone.

Consumer Goods
2008

Actively Hiring

AI Summary

This is an interim Customer Service Representative role at Catawiki, a unique online marketplace for special objects. Based in Lisbon, Portugal, you will handle customer inquiries and disputes via chat, email, phone, and social media, ensuring a delightful experience for buyers and sellers. The position requires fluency in Dutch and English, strong analytical skills, and the ability to work in a fast-paced environment with weekend shifts. You will collaborate closely with sales, experts, and other departments to improve customer experience. The role offers a competitive salary and the chance to work with extraordinary items.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires handling complex disputes and multitasking across channels, but it is entry-level with 1-4 years experience, so difficulty is moderate.

Salary Analysis

AI Insight The offered salary range of 18,000€-23,000€ per year is typical for customer service roles in Lisbon, Portugal. For a bilingual (Dutch and English) representative, this is slightly below the European market average, which ranges from 20,000€ to 28,000€, but the interim nature and location adjust the competitiveness.

Core Skills Required

Customer Service Dutch English Dispute Resolution Communication Analytical Skills Team Collaboration Adaptability Multitasking CRM

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at Catawiki. With my fluency in Dutch and English and over 2 years of experience in customer service, I am confident in my ability to delight your customers and resolve disputes effectively. I thrive in fast-paced environments and am skilled in handling multiple communication channels, including phone and email.

I have a strong analytical mindset and enjoy collaborating with teams to enhance customer experience. Catawiki’s mission to become the world's most popular destination for special objects inspires me, and I am eager to contribute to your growth. I am flexible with weekend shifts and excited about the opportunity to work in Lisbon.

Thank you for considering my application. I look forward to the possibility of joining your team.

Sincerely,
[Your Name]

Sample Interview Questions

Describe a time you handled a difficult customer complaint. What steps did you take to resolve it?

I remained calm and listened actively to understand the issue. For example, a customer received a damaged item. I apologized, investigated, and offered a refund or replacement. I ensured the customer felt heard and followed up to confirm satisfaction.

How do you manage multiple customer inquiries simultaneously?

I prioritize urgent issues, use a ticketing system to track status, and switch between emails and chats efficiently. I maintain clear notes to ensure no query is forgotten.

Why do you want to work at Catawiki?

Catawiki’s unique marketplace and focus on extraordinary items fascinate me. I admire the company’s values and the opportunity to engage with passionate customers and a diverse team.

How do you stay updated on company policies to provide accurate information?

I regularly review internal knowledge bases and attend training sessions. I ask supervisors for clarification when needed and share updates with my team.

Describe a situation where you had to collaborate with another department to solve a customer issue.

A customer had a dispute about an item’s authenticity. I worked with the expert team to verify it, then communicated the findings to the customer, ensuring a fair resolution without damaging trust.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.

IMPORTANT NOTE:

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
Professional speaking and writing skills in Dutch and English; strong communication skills.
Strong analytical and critical thinking skills.
Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
Ability to quickly switch between various customer channels, like phone and e-mail communications.
Ability to positively interact with your team and other departments.
Available to work 40 hours per week.
You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
You are flexible with working at least 2 weekends a month and on some public holidays.
This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

A competitive Annual Gross Base Salary of 18.000€–23.000€ depending on your level, competencies, and overall experience.
Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
A Work From Home Allowance to help with your monthly household bills.
Commuting between your home and our office is covered by Catawiki.
Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Apply now >