About this role.
As the Lead Product Designer for Benefits Servicing at Humana, you will define and lead the end-to-end design strategy for the medical benefits experience across the company's digital ecosystem. This role requires a blend of strategic thinking, hands-on design execution, and cross-functional leadership to simplify complex benefits information for members. You will collaborate closely with product, engineering, marketing, and analytics teams, championing user research, accessibility, and data-driven decision-making. The ideal candidate brings 7+ years of product design experience, a strong portfolio, and a proven ability to mentor other designers. Your work will directly impact member satisfaction, retention, Medicare STAR ratings, and operational efficiency.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my strong interest in the Lead Product Designer – Benefits Servicing role at Humana. With over 7 years of experience designing complex digital experiences—including significant work in healthcare and insurance—I am excited about the opportunity to shape the member benefits journey and drive measurable outcomes like increased satisfaction and retention. My background includes leading end-to-end design strategy, mentoring design teams, and partnering closely with product and engineering to bring human-centered solutions to life. I am particularly drawn to Humana's mission of helping people achieve lifelong well-being, and I am eager to apply my skills in simplifying complex information to empower members. Thank you for considering my application; I look forward to discussing how I can contribute to your team.
Sample interview questions
I start by deeply understanding the regulatory constraints and the user's mental model, then map out the full journey from awareness to post-service. I conduct user research to uncover pain points, collaborate with subject matter experts, and create low-fidelity prototypes to test assumptions early. Finally, I work closely with engineering to ensure feasibility and iterate based on usability testing and data.
I set a clear vision by defining design principles and success metrics, then I stay hands-on to ensure craft quality and to model best practices. I delegate parts of the execution to more junior designers while providing guidance and feedback, which helps me keep strategic perspective while ensuring deliverables are excellent.
In a previous project, research showed that users were abandoning a benefits enrollment flow because of overly complex medical terminology. Based on these insights, I simplified the language, broke the process into smaller steps, and added contextual tooltips. This reduced abandonment by 30% and significantly increased completion rates.
I start by integrating accessibility requirements from the beginning, including WCAG compliance, and ensure that all designs are tested with assistive technologies. I also promote inclusive design by involving users with disabilities in research sessions and educating the team about common barriers. This helps create products that are truly usable for everyone.
I define key performance indicators upfront, such as task success rate, time on task, and user satisfaction scores. After launch, I partner with analytics to track these metrics and correlate them with business outcomes like retention and operational cost reduction. I use this data to iterate and to communicate the value of design to stakeholders.
Become a part of our caring community
As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care. Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana.
Humana
At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions.
Overview
As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care. Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana.
Key Responsibilities
Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals.
Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done.
Champion user research and data-driven insights to inform design decisions and measure impact.
Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints.
Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.
Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.
Foster a culture of collaboration, experimentation, and continuous improvement with the design team.
Use your skills to make an impact
Qualifications
Required
Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.
7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.
3+ years of experience coaching, mentoring, and developing designers.
Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.
Deep expertise in user-centered design, interaction design, visual design, and service design.
Proficiency with modern design and prototyping tools, including Figma.
Strong understanding of user research methods and the ability to translate insights into effective design solutions.
Excellent communication, storytelling, presentation, and stakeholder management skills.
Ability to balance strategic thinking with hands-on design execution and team leadership.
Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs.
Preferred
Expertise designing products and services in healthcare, medical benefits, insurance, or other regulated industries.
Expertise in accessibility and inclusive design, particularly for older adults and diverse member populations.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience contributing to the development of design systems, pattern libraries, and scalable design standards.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 – $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 08-13-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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