About this role.
Veeam is seeking a Senior Customer Success Engineer to serve as the primary technical owner for enterprise and commercial customers using the Veeam Data Platform. The role leads technical onboarding, adoption, optimization, disaster-recovery simulations, resilience assessments, and quarterly value reporting. It also requires proactive management of churn risk, migrations, renewals, and expansion opportunities in partnership with Sales and Customer Success leadership. Candidates need strong hands-on expertise in backup and recovery, infrastructure, cloud, virtualization, storage, automation, and executive-level stakeholder communication.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would begin with discovery of the customer's business objectives, recovery requirements, technical environment, stakeholders, and current Veeam usage. I would then establish a documented technical success plan with adoption milestones, protection priorities, risk indicators, governance checkpoints, and measurable outcomes. Regular operational and executive reviews would ensure progress remains aligned to customer goals.
I would first validate the recovery scope, recovery point and recovery time objectives, dependencies, roles, and success criteria. After reviewing backup integrity and the recovery design, I would coordinate a controlled test, document actual results and gaps, and provide prioritized remediation recommendations. The outcome would be incorporated into the customer's resilience roadmap and future test schedule.
Key signals include declining product usage, incomplete onboarding, repeated unresolved technical issues, low engagement with key stakeholders, missed success-plan milestones, changes in the customer's architecture, and renewal objections. I would validate the underlying cause with the customer, quantify the impact, create a mitigation plan, and coordinate with support, sales, and leadership as needed.
I would avoid unnecessary product detail and frame the discussion around business impact, likelihood, affected systems, recovery exposure, and recommended decisions. I would use concise status reporting, measurable evidence from assessments or simulations, and a prioritized remediation plan with ownership and timelines. This helps executives understand both the risk and the value of investing in the proposed solution.
I would base the conversation on a verified customer need, such as a new workload, migration, compliance requirement, resilience gap, or growth in protected data. I would quantify the operational and risk-reduction value, build a transparent business case including TCO where appropriate, and partner with the account team on commercial discussions. The recommendation should always support the customer's stated outcomes rather than be presented as a purely sales-driven request.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value
What You’ll Do
- Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
- Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
- Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
- Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
- Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
- Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership
What You’ll Bring
- 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
- Advanced level of English
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
- Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
- VMCE certification required (may be completed post-hire within an agreed timeframe).
- Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
- Excellent communication, cross-functional collaboration, and stakeholder management skills.
What You’ll Get
- 24 days for first 2 years, increasing to 30 days after 2 years of service, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance for employees, spouses, and dependents
- Life and Disability insurance with AD&D coverage equal to 3x annual salary.
- Free Employee Assistance Program (EAP) with up to 12 therapy sessions, plus legal and financial advice
- Housing allowance to help cover rental costs
- Education allowance for up to three dependent children
- Annual flight allowance for employees and their families
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-AP1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
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