About this role.
This Customer Engineer role with NCR Voyix involves diagnosing and repairing self-checkout systems and POS terminals while managing parts inventory and completing service calls. The position requires PC hardware/software repair experience and electromechanical device aptitude, with a strong emphasis on autonomous field work. Candidates must be comfortable with travel, physical lifting (up to 20kg), and interstate assignments. Continuous training and excellent customer service skills are essential. This role is based in Melbourne and requires Australian permanent residency or citizenship.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
3/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my strong interest in the Customer Engineer position at NCR Voyix. With over two years of hands-on experience repairing electromechanical equipment and a deep passion for new technology, I am confident in my ability to diagnose and repair self-checkout systems and POS terminals effectively. My background in PC hardware/software repair, combined with excellent customer service skills, has prepared me to work autonomously in the field while maintaining high professional standards.
I am comfortable with the physical demands of the role, including lifting equipment and prolonged travel, and I hold a valid driver's license with a clean record. I thrive on continuous learning and am eager to complete NCR Voyix's training programs to stay current with evolving technologies. I would welcome the opportunity to contribute to your team and deliver exceptional service to NCR Voyix customers.
Sincerely,
[Your Name]
Sample interview questions
I have worked for over three years as a field service technician, repairing ATMs and vending machines. This involved diagnosing issues with card readers, cash dispensers, and sensors. I carried a toolkit, managed my schedule, and interacted directly with clients to explain repairs. I am familiar with using multimeters and diagnostic software to isolate faults efficiently.
I assess each call based on urgency, impact on the customer's operations, and travel time. I use a route planning app to minimize driving and group calls by geographic proximity. I also keep spare parts well-organized in my vehicle so I can address common issues quickly. If a critical issue arises, I communicate with dispatch to adjust my schedule and set clear expectations with customers.
Once, a self-checkout terminal kept rebooting intermittently. The standard diagnostic did not reveal any errors. I inspected the power supply, logic board, and software logs, and eventually found a loose grounding wire causing voltage fluctuations. I reconnected it, tested thoroughly, and the issue resolved. I documented the fix for the knowledge base so colleagues could reference it in the future.
I always introduce myself professionally, explain the issue in simple terms, and keep the customer updated on progress. I also ask questions to understand how the issue affects their business, and I make sure to leave the area clean and functional. After completing the repair, I follow up to confirm everything is working and provide tips to prevent future problems.
I maintain a healthy lifestyle with regular exercise and proper lifting techniques to prevent injuries. I also plan my travel efficiently and use driving time for administrative tasks like updating reports. When away from home, I stay organized with a routine to balance work and rest, ensuring I am always focused and safe on the job.
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY:
- Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products
- Parts management and organisation
- Continuous training online and in face-to-face classrooms
- Work autonomously in the field and office
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
- Some interstate travel may be required
Job Description Summary
POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY:
- Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products
- Parts management and organisation
- Continuous training online and in face-to-face classrooms
- Work autonomously in the field and office
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
- Some interstate travel may be required
Job Description
- BASIC QUALIFICATIONS:
- Must have PC hardware and software repair experience
- Electro-mechanical device repair and aptitude an advantage
- Previous experience with SelfServe Checkout repairs is a strong advantage
- NMI Verification Licence advantageous
- To be successful for this role, you must have:
- Passion for new technology
- Willing to travel and complete service calls as required
- Able to work autonomously, professionally and be an excellent communicator
- Valid Driver’s license
- Strong Customer service skills
- A minimum 2 years’ experience with electromechanical equipment
Additional Job Description:
Candidate must be an Australian permanent resident or citizen.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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