About this role.
Axiom is seeking a Compliance Officer to manage product liability claims, consumer complaints, and regulatory compliance, with a focus on Australian Consumer Law and privacy issues. The role involves representing the organization in tribunals, developing compliance policies, and providing legal support. The position offers remote work flexibility and a competitive benefits package through Axiom's global legal talent network. The ideal candidate will have experience as a paralegal, legal clerk, or compliance officer with strong knowledge of ACL and privacy regulations. This is a varied role that requires both independent judgment and close collaboration with internal stakeholders.
Role DNA
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Cover letter sample
Dear Hiring Manager,
I am writing to express my interest in the Compliance Officer position at Axiom. With extensive experience in product liability claims and Australian Consumer Law, I am well-prepared to manage compliance programs and represent the organization in tribunal matters. My background includes developing policies, delivering training, and collaborating with internal stakeholders to ensure regulatory compliance. I am excited about the opportunity to contribute to Axiom's global legal talent network and would welcome the chance to discuss my qualifications further. Thank you for your consideration.
Sample interview questions
I have handled end-to-end claim administration, assessing liability, liaising with insurers, negotiating settlements, and ensuring compliance with statutory requirements. For example, I managed a portfolio of product liability claims where I coordinated with external insurers and legal counsel to achieve favorable outcomes.
I would first acknowledge the complaint, gather all relevant facts, assess against ACL provisions, consult internal stakeholders, and propose a timely resolution that mitigates risk. I would also document the process thoroughly to ensure transparency and regulatory compliance.
Yes, I have prepared submissions and appeared as a company representative in consumer tribunal hearings, successfully defending claims and ensuring fair settlements where required. I was responsible for presenting evidence, cross-examining witnesses, and negotiating resolutions that aligned with company interests.
I subscribe to regulatory updates from relevant authorities, participate in professional networks, and attend compliance training to ensure policies and procedures remain current. I also conduct periodic internal reviews to identify gaps and implement necessary changes proactively.
I worked with legal and product teams to implement a compliance framework that satisfied regulatory requirements while maintaining efficient business processes. By conducting a risk assessment and streamlining workflows, we achieved compliance without significantly impacting operational speed.
Axiom, the leading provider of on-demand legal talent globally, is seeking a Compliance professional to manage product liability claims, consumer disputes and regulatory compliance matters. This role is responsible for the day-to-day administration of product liability claims, managing Fair Trading complaints and representing the organisation in Consumer Tribunal proceedings. As the primary point of contact for escalated Australian Consumer Law (ACL) and privacy-related inquiries and complaints, the successful candidate will work closely with internal stakeholders to deliver commercially sound and compliant outcomes.
Responsibilities:
- Manage the day-to-day administration of product liability claims, including claim assessments, insurer liaison and settlements.
- Act as the primary contact for Fair Trading complaints and represent the company in Consumer Tribunal matters.
- Support the development, implementation and monitoring of the organisation’s compliance program across Australian Consumer Law, Privacy and Information Security.
- Develop and maintain compliance policies, procedures and risk management frameworks to meet regulatory requirements.
- Serve as the key contact for escalated Australian Consumer Law and privacy enquiries, providing practical advice and ensuring timely resolution.
- Provide general legal and compliance support, including compliance reporting, training, risk prevention initiatives and broader Legal team assistance.
Requirements
- Experience as a Paralegal, Legal Clerk or Compliance Officer, with exposure to Australian Consumer Law, Privacy and/or product liability matters.
- Demonstrated experience managing product liability or insurance claims and representing organisations in Tribunals or similar dispute resolution forums.
- Knowledge of compliance frameworks, including developing and maintaining compliance programs, policies and procedures. Formal compliance qualifications will be highly regarded.
- Strong organisational, analytical and communication skills, with the ability to manage competing priorities, deliver compliance training, use the Microsoft Office suite proficiently, and travel interstate or overseas as required.
Why Rejoin Axiom?
- Flexibility: Choose assignments that fit your lifestyle and career goals.
- Professional Growth: Continue to develop your expertise through diverse projects.
- Community: Reconnect with a network of forward-thinking legal professionals.
- Impact: Contribute to impactful work with leading global organizations.
Compensation, Benefits & Location:
This role offers a highly competitive compensation and benefits package in the alternative legal services marketplace, that includes health benefits, pension and more. Axiomites also get access to professional development resources and learning and development programs. Axiomites predominately work remotely, with the exception that some clients require on-site presence.
Axiom is the global leader in high-calibre, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in breed alterative legal services.
Axiom is a leader in diversity, inclusion, and social engagement. Diversity is core to our values and we are proud to be an equal opportunity employer. We are proud to be named a best place to work for LGBTQ+ Equality, earning top marks in the 2021 Corporate Equality Index for the second consecutive year. Axiom’s legal department is Mansfield certified and is committed to considering at least 50% diverse candidates for leadership roles and outside counsel representation.
Learn more about working at Axiom.
Equal Opportunity Employer: Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender reassignment, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment.
We understand that many legal professionals have chosen to adopt the consultancy model, and we are happy to discuss this option with you. We offer both consultants and employees the opportunity to work with our enviable client roster. Contact us in complete confidence to find out more about opportunities to work with Axiom as an employee or consultant.
Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in each stage of the recruitment process. To request an accommodation to complete the application form, please contact us at benefits@axiomlaw.com and include “Applicant Accommodation” in the subject line.
Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full privacy notice is available at https://www.axiomlaw.com/privacy-notice.
Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work.
By submitting an application, you acknowledge that all information contained therein, and provided at any part of the application process, is correct and accurate to the best of your knowledge.
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Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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