About this role.
Juniper Square is seeking a Senior Customer Solutions Specialist to join the EMEA team, serving as a product expert for private equity customers. The role involves troubleshooting complex issues, collaborating with cross-functional teams, and managing escalations. The ideal candidate is a creative problem solver with strong B2B customer-facing skills. This is a founding team opportunity in a fast-growing fintech company.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my enthusiasm for the Senior Customer Solutions Specialist role at Juniper Square. With a strong background in B2B technical support and a proven ability to resolve complex issues, I have helped customers maximize value from SaaS platforms. I thrive in collaborative, fast-paced environments and take pride in building trusted client relationships. I am excited about the opportunity to join the EMEA founding team and contribute to Juniper Square's growth.
Sample interview questions
I once encountered a customer who was unable to generate financial reports due to a data synchronization error. I systematically isolated the issue by reviewing logs, replicating the problem, and collaborating with engineering to identify a backend bug. I kept the customer informed throughout the process, set clear expectations, and provided a temporary workaround. After the fix, I followed up to verify satisfaction and shared the feedback with the product team.
I make it a habit to review release notes, participate in internal training sessions, and experiment with the platform in a sandbox environment. I also join product feedback forums and collaborate with colleagues to share best practices. This ensures I can confidently guide customers with accurate and current information.
A customer was experiencing a critical system outage that impacted their day-end processing. I immediately acknowledged the issue, committed to a regular update cadence, and coordinated with senior engineers to prioritize the fix. I empathized with the customer's stress, provided transparent timelines, and offered a post-incident report. This approach reduced their frustration and restored confidence in our service.
I would first acknowledge the customer's concern, let them know I'm investigating, and provide an estimated timeframe for a response. I'd then research internally using documentation, knowledge bases, or by consulting experts. I would proactively communicate progress and ensure the customer receives an accurate solution in a timely manner.
I am drawn to Juniper Square's mission to transform private markets through technology. The role offers an opportunity to combine my customer support expertise with my interest in the fintech industry. I am eager to contribute to the EMEA team's growth and develop leadership skills in a high-impact, collaborative environment.
About Juniper Square
Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.
Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
About your role
Are you a creative problem solver who loves to learn new technologies and guide others? We’d love for you to consider joining Juniper Square as a Senior Customer Solutions Specialist. This role will be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences.
You’ll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement.
What you’ll do
Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions
Develop expert-level knowledge of our Juniper Square platform and the private markets industry in order to share best practices and guide customers to success
Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers
As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success
Advocate by sharing customer feedback to inform product development and improvements
Demonstrates cross-functional understanding of the customer journey, collaborating effectively with other teams to address customer needs and proactively communicate potential risks
Independently manage high-profile customer escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently achieve high CSAT (Customer Satisfaction) scores
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
You might be subject to travel to the US
Qualifications
Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
4-6 + years of professional experience in a relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills
Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings (several times a month)
At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.
Compensation
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits include:
Supplemental health and dental coverage for you and your family
Comprehensive paid holiday leave in addition to company-recognized holidays
Paid family leave, medical leave, and bereavement leave policies
Pension contributions
Annual professional development stipend
Your recruiter can provide additional details about compensation and benefits.
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