About this role.
This contract role provides video remote interpretation through a web-based VRI system for a range of client assignments. Core responsibilities include answering inbound calls promptly, interpreting accurately between English and the target language, and delivering strong customer service. The interpreter also performs basic troubleshooting and escalates issues to management or IT when appropriate. Candidates need strong oral and written bilingual communication, professional conduct, attention to detail, and a reliable computer-based video setup.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Team,
I am excited to apply for the International Video Remote Interpreter contract role with LSA Video. I bring strong bilingual communication skills, professional interpreting judgment, and a client-focused approach to delivering accurate interpretation in live virtual settings.
My experience working with technology and resolving routine user issues would enable me to navigate the VRI platform confidently while maintaining a courteous, timely service experience. I am committed to confidentiality, accuracy, and adherence to professional standards on every assignment.
Thank you for your consideration; I would welcome the opportunity to support LSA Video's mission of helping people communicate across languages.
Sample interview questions
I would briefly explain that I need clarification, ask the speaker to repeat or rephrase the statement, and then interpret the complete meaning accurately. I would avoid guessing and preserve a neutral, professional tone throughout.
I prepare by testing my computer, internet connection, webcam, headset, lighting, and VRI platform before my shift. If an issue occurs, I follow basic troubleshooting steps quickly and escalate to the appropriate manager or IT resource when needed.
I interpret everything said as faithfully as possible without adding opinions, omitting content, or speaking on behalf of either party. I also follow confidentiality requirements and the applicable Code of Professional Conduct.
I prioritize active listening, concise note-taking when appropriate, and controlled pacing. If speakers overlap or move too quickly, I respectfully request that they speak one at a time or pause so the interpretation remains accurate.
I would acknowledge the client's concern calmly, clarify the issue, and provide basic support within my role. If the matter requires technical or managerial intervention, I would promptly refer it to the correct team while keeping the client informed.
Overview:
As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.
Responsibilities:
· Interpret through web-based VRI system
· Answering inbound calls in a timely manner
· Assist clients with basic troubleshooting (refer to manager or IT department if necessary)
· Provide superior customer service
Qualifications/Experience:
· Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements
· Adhere to Code of Professional Conduct
· Attention to detail, while working in a fast-paced environment
· Strong oral and written communication skills in English and the target language
· Professional and positive phone manner with clients from all types of businesses
· Familiarity working in a windows environment (preferred)
· Experience with VRI systems(preferred)
· PC Trouble shooting skills (preferred)
· Previous interpreting experience (preferred)
VRI Technical Requirements:
PC Minimum Requirements
· Windows 8.1 or higher
· AMD A8 or Intel Core i5 or faster
· 4GB RAM
· 40 Mb free space on HDD
· High speed internet (5 Mbps Download / 5 Mbps Upload)
Recommended webcam
· PC – Logitech WebCam® C920 HD Pro or better
MAC Minimum Requirements
· Mac with Intel Core i5(5th Gen)
· Mac OS X ‘Yosemite 10.10 or higher
· 4GB RAM
· 40MB hard drive space Latest Firefox/Safari and Apple software updates
· High speed internet (5 Mbps Download / 5 Mbps Upload)
Recommended MAC webcams
· MAC- Internal iSight
· Logitech C920 Pro (recommended for best experience). Must be MAC compatible
RECOMMENDED USB HEADSET
· Plantronics USB Headsets
Backdrop
· Chroma key blue backdrop
· Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 “
· www.TheWebAround.com (56” diameter)
Room Illumination
· All illumination should be artificial (Preferably incandescent light)
· We will test for optimizing lighting
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
