About this role.
Tekmetric is seeking a Customer Onboarding Manager to guide new automotive repair-shop customers through implementation and adoption of its cloud-based shop management platform. The role includes product walkthroughs, account setup, stakeholder education, data migrations, implementation documentation in HubSpot, and proactive resolution of customer issues. The successful candidate will work closely with Sales, Customer Success, Support, Operations, and Engineering to deliver a consistent, high-quality onboarding experience. This is a customer-facing SaaS role suited to someone with 1–2 years of relevant experience, strong project management habits, and confidence communicating with stakeholders from operational users to executive leaders. Tekmetric describes a fast-moving, ownership-oriented culture with remote or hybrid work arrangements and expected travel for periodic team and company events.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Customer Onboarding Manager role at Tekmetric. I bring customer-facing experience, strong project coordination skills, and a customer-first approach to helping clients adopt software and achieve operational goals.
I would be prepared to manage implementation milestones, guide customers through account setup and data migrations, and document needs accurately in HubSpot. I value clear communication, proactive issue resolution, and close collaboration with Sales, Customer Success, Support, Operations, and Engineering.
Tekmetric's mission to help repair shops run smarter strongly resonates with me, and I would welcome the opportunity to deliver an onboarding experience that builds trust and drives long-term customer success.
Sincerely,
Candidate Name
Sample interview questions
I would begin by confirming the customer's goals, primary workflows, stakeholders, timeline, and data requirements. I would translate those details into a clear onboarding plan with milestones, owners, training sessions, and regular progress updates documented in HubSpot.
I would listen carefully, acknowledge the customer's concern, clarify the business impact, and identify the facts needed to resolve the issue. I would communicate a realistic next step and timeline, engage the appropriate internal teams, and provide proactive updates until the issue is resolved and documented.
I would validate the data source, define required fields and mappings, establish a secure transfer process, and test a sample migration before completing the full import. After migration, I would reconcile records with the customer, address exceptions, and obtain confirmation that the data is accurate and usable.
I would use a repeatable project framework with defined milestones, health indicators, due dates, and stakeholder responsibilities. I would prioritize work by launch risk and customer impact, automate routine follow-ups where possible, and escalate blockers early rather than allowing timelines to drift.
I would focus on adoption indicators such as completion of setup milestones, training attendance, feature activation, data-migration accuracy, time to go-live, and early product usage. I would also gather customer feedback to identify friction points and improve the onboarding process for future customers.
About Tekmetric
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better.
Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive – not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.
Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution – all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.
But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward – one interaction at a time.
Come build with us. Join the journey. Shape the future of auto repair.
Working the Tekmetric Way
At Tekmetric, we’re building a culture where winning matters – not for ego, but because when our customers win, we win together.
We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.
We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.
Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.
At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.
What You’ll Do
- Become a Tekmetric Product Expert
- Provide detailed account walkthroughs and assist many new customers with implementation.
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations.
- Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
- Ensure customers receive superior service.
- Collaborate with the sales, customer success, operations, support and engineering teams.
- Leverage feedback for continuous improvement to the onboarding process
- Develop a deep understanding of customers’ business and operational objectives.
- Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
- Run and manage customer data migrations.
This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.
What You’ll Bring
- 1-2 years’ experience in Customer Onboarding or a customer facing function.
- Project Management Skills
- Track record of proactively resolving escalated client service issues while sharing insights with the organization.
- Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
- Ability to improve team processes and direction.
- Work closely with the Customer Success team to solve problems collaboratively.
- Bachelor’s degree Preferred
Why You’ll Love Working With Us
Health & Wellness That Have You Covered:
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you’re well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
Investing in Your Future (and Present):
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% – so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education – we’re invested in your development.
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric.com email addresses. Please visit this link for further information Fraudulent Job Offers
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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