About this role.
ClickHouse is hiring a customer-facing Technical Customer Support Engineer to support users and customers primarily across EMEA, with overlap coverage for global regions. The role handles technical case triage, chat, Slack, calls, community support, documentation, training, and technical support for pre- and post-sales activities. Candidates need strong experience with SQL databases, OLAP, cloud-native SaaS, distributed systems, or related engineering and support roles. Success requires excellent communication, independent remote work habits, empathy, SLA discipline, and close collaboration with Support, Engineering, Product, and Go-to-Market teams.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Technical Customer Support Engineer - EMEA role at ClickHouse. My experience supporting technical customers and troubleshooting SQL, distributed systems, cloud services, and data-platform workloads would enable me to provide clear, timely guidance across tickets, chat, and live customer engagements.
I bring a customer-focused, collaborative approach and enjoy translating complex technical issues into practical solutions, documentation, and scalable support practices. I am comfortable partnering with Engineering, Product, and Go-to-Market teams while managing priorities in a global, SLA-driven environment.
I would welcome the opportunity to help ClickHouse customers succeed and contribute to the continued growth of its support organization.
Sample interview questions
I would first confirm the business impact, scope, severity, recent changes, and exact query or workload pattern. I would review relevant ClickHouse logs, query metrics, table schemas, partitions, resource utilization, and replication or network health, then isolate whether the issue is query design, data modeling, configuration, infrastructure, or a product defect. I would provide regular updates, document findings, and escalate to Engineering with a reproducible case when necessary.
I would acknowledge the issue promptly, clarify the customer's desired outcome, and communicate in plain language without losing technical accuracy. I would set realistic expectations for next steps and timing, provide concise progress updates, and confirm resolution with the customer. Afterward, I would document the solution so similar questions can be handled more efficiently in the future.
I would explain that effective ClickHouse performance depends on designing for analytical access patterns, including appropriate partitioning, primary-key ordering, data types, and query filtering. I would assess the ingestion pattern and common queries before recommending changes, and validate improvements with representative workloads. Where appropriate, I would discuss materialized views, projections, or aggregation strategies while balancing performance, cost, and operational complexity.
I prioritize using customer impact, SLA commitments, severity, and time sensitivity, while also considering the effort required to unblock each issue. I communicate priorities and expected response times transparently, seek support from teammates or escalation resources during spikes, and keep detailed case notes to avoid duplicated work. I would escalate urgent production issues quickly while maintaining progress on lower-severity cases.
I would reproduce the issue where possible, collect sanitized logs, configurations, queries, version details, expected versus actual behavior, and a minimal test case. I would clearly state the customer impact, troubleshooting already performed, and the specific engineering assistance needed. This gives Engineering actionable context and reduces back-and-forth while allowing Support to keep the customer informed.
About ClickHouse
Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads.
The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla.
We’re on a mission to transform how companies use data. Come be a part of our journey!
We are currently growing our support team at ClickHouse, which provides excellent service to our customers around the world. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers across EMEA, as well as more globally across the Americas, and APJ regions when support is needed or coverage overlaps. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.
What you will be doing:
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
- You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements (“SLAs”) on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24×7 Support in a global, distributed environment
- Strong communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Bonus points:
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Compensation
For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed.
These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.
An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.
If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com.
Perks
- Flexible work environment – ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
- Healthcare – Employer contributions towards your healthcare.
- Equity in the company – Every new team member who joins our company receives stock options.
- Time off – Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Culture – We All Shape It
As part of a rapidly scaling start up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.
Equal Opportunity & Privacy
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here for our Privacy Statement.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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