About this role.
WorkWhile is hiring a Field Operations Manager or Associate to oversee on-site shift leads and execution across warehousing, events, and retail client sites in the New York Tri-State area. The role owns lead performance, staffing and attendance follow-up, site launches, client communication, issue escalation, and weekly operational reporting. Candidates need either 1–2 years of supervisory operations experience or 3+ years managing hourly teams or shift leads across multiple locations, depending on level. Success requires reliable site travel, practical use of Google Sheets or workforce-management tools, and proactive handling of performance and client risks.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear WorkWhile Hiring Team,
I am excited to apply for the Field Operations Manager / Associate role because it combines frontline team leadership, multi-site execution, and client partnership in support of a meaningful workforce mission. My experience coordinating hourly teams, resolving operational issues quickly, and using data to improve attendance and service quality would enable me to support dependable shift execution across your Tri-State accounts. I would bring a proactive, hands-on approach to coaching shift leads, identifying risks early, and building practical site playbooks that improve consistency as operations scale.
I would welcome the opportunity to help WorkWhile deliver an exceptional experience for workers and clients alike.
Sample interview questions
I established clear operating expectations, regular check-ins, and a consistent method for tracking attendance, coverage, performance, and site-specific issues. I prioritized visible risks each day, coached supervisors directly, and escalated recurring concerns with documented facts and recommended actions.
I would first confirm the coverage gap and activate the fastest available backup plan, including contacting qualified replacement leads or temporarily supporting the site directly if feasible. I would promptly notify the client with a concise recovery plan, document the incident, and conduct a follow-up with the lead to address the root cause and prevent recurrence.
I would listen carefully to specific examples, clarify the service standard they expect, and separate immediate fixes from longer-term improvements. I would provide a clear action plan, maintain regular updates, review performance data with them, and ensure the site leads receive targeted coaching based on the feedback.
I would report lead fill rate, attendance and no-show trends, open coverage gaps, client feedback, site incidents, lead performance observations, launch readiness, and unresolved risks. I would also identify actions taken, owners, due dates, and trends that require leadership support.
I look for reliability, communication ability, sound judgment, safety awareness, and informal leadership among peers. I would validate those traits through attendance and performance data, offer structured coaching and shadowing opportunities, then monitor early lead assignments closely with clear feedback and support.
About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.
WorkWhile is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the role
Location: Based in New York or New Jersey, travel to sites required
WorkWhile deploys on-site shift leads at enterprise accounts across warehousing, events, and retail in the TriState region. These leads are the most visible representation of WorkWhile’s quality on the ground, and this role is directly responsible for making sure they show up, perform, and grow.
This is a ground-level execution role. You will oversee a portfolio of shift leads across multiple client sites, serve as the primary on-site point of contact for client managers, and ensure that every shift runs the way it is supposed to. You will report directly to the Head of Field Operations and be accountable for shift lead fill, lead performance, and client satisfaction across your assigned sites.
We will hire this role at the Manager or Associate level depending on experience.
What You’ll Own:
Lead Management and Development
Directly oversee a portfolio of shift leads across assigned accounts
Conduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback
Coach leads on communication, conflict resolution, safety, and WorkWhile standards
Identify high-performing workers ready for lead roles and build the pipeline
Hold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required
Site Execution and Launches
Own day-to-day operational quality across assigned client sites
Support new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift
Build and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation
Capture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own
Client Relationships
Serve as the primary on-the-ground point of contact for assigned client sites
Build working relationships with client site supervisors and managers, understand their expectations, and flag risk early
Participate in regular client check-ins and submit site performance summaries
Resolve site issues quickly and professionally
Reporting and Communication
Submit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues
Maintain accurate records in WorkWhile’s workforce management systems
Collaborate with Worker Success and Marketplace Operations to ensure worker
About you
All candidates
Based in New York or New Jersey with reliable access to New York Tri-state area client sites
Comfortable with data and reporting tools such as Google Sheets or workforce management platforms
Valid driver’s license and ability to travel between sites regularly
Manager level (3+ years of relevant experience)
Experience managing shift leads or hourly teams across multiple sites
Comfortable owning client relationships and handling escalations independently
Track record of hitting fill rate or attendance targets in a staffing or field operations environment
Able to identify lead performance issues early and act on them without waiting to be asked
Associate level (1-2 years of relevant experience)
Experience in a supervisory, operations, or logistics role with direct team responsibility
Strong communicator, comfortable working with clients, leads, and workers in the same day
Organized and reliable, you follow through and flag problems before they compound
Compensation & Benefits
Competitive base salary + equity in a high-growth, venture-backed company
Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.
In-person company off-sites
Medical, dental & vision coverage
Unlimited PTO
401(k) with employer match
WFH stipend to support your home office setup
WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
