About this role.
Sword Health is seeking a Portugal-based Clinical Assistant to coordinate patient referrals, triage inbound requests, and support billing administration. The role serves as an operational link between patients, administrative services, and clinical teams across international clients. Success requires strong Portuguese and English communication, meticulous organization, comfort with digital care workflows, and careful handling of private patient information. The assistant is also expected to use AI tools to improve productivity and automate workflows while delivering timely, empathetic patient support.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader EU market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would use a structured triage queue with clear priority criteria, verify that each referral contains the required information, and document every routing decision. I would monitor service-level deadlines throughout the day, escalate incomplete or urgent cases to the appropriate clinical contact, and communicate realistic next steps to patients.
I would acknowledge the patient’s concern with empathy, explain what I can confirm without sharing unnecessary internal details, and provide a clear next action or timeframe. I would review the case immediately, coordinate with the responsible team where needed, and follow up proactively so the patient does not need to repeat their request.
I would access only the information needed for my task, use approved systems, verify recipients before sharing information, and follow internal procedures for secure documentation and escalation. I would avoid discussing patient details in unsecured channels and report any suspected privacy or security issue promptly.
I would identify repetitive, low-risk steps such as categorizing incoming requests, drafting standardized responses, or tracking missing documentation. After validating outputs and protecting sensitive data, I would create a simple workflow that reduces manual work, measure its accuracy and turnaround time, and refine it with team feedback.
I would not make assumptions or alter information without verification. I would compare the relevant records, identify the specific discrepancy, contact the appropriate billing, insurance, or clinical stakeholder through approved channels, document the action taken, and keep the patient informed when a response is required.
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need – and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Role
We are hiring a Clinical Assistant (CA), based in Portugal, motivated by delivering the best onboarding experience to our patients. In this role, you will be responsible for managing patient referrals and requests and provide admin support with billing.
AI Proficiency at Sword
AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
Oversee the end-to-end processing of patient referrals and inbound requests, ensuring timely triage, routing, and follow-up, across all of our international clients;
Respond to patient requests in a timely and professional manner;
Serve as the primary operational bridge between administrative services and clinical teams to ensure seamless cross-departmental communication and workflow efficiency;
Provide administrative assistance with billing workflows, including invoice processing, insurance paperwork, and routine billing inquiries;
Improve and automate workflows by leveraging AI.
What you need to have
2+ years of professional experience in administrative roles;
Highly detail-oriented, organized and adept at managing multiple tasks simultaneously;
Excellent communication skills in both Portuguese and English, with a collaborative and proactive approach;
Excellent interpersonal skills that come across even through a digital care workspace, translating in the ability to engage our patients;
Hard-working and able to handle the pressure of a fast-paced environment;
A strong commitment to data security and privacy;
Proficiency with standard office software (G-Suite / Microsoft Office).
Compensation
Additional Information
*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Portugal – Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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