About this role.
AlertMedia is hiring a hands-on Software Engineering Manager to lead the Intelligence Center development team supporting its risk intelligence and response platform. The role combines people management, technical leadership, active full-stack development, and cross-functional execution across customer-facing applications and backend/platform systems. Key technologies include Python, Django, React, Next.js, Node.js, AWS, API integrations, and AI/ML pipelines and tools. The successful candidate will manage engineers, coordinate multiple concurrent workstreams, promote engineering quality, and advance practical AI adoption in both product development and the software delivery lifecycle.
Role DNA
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Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
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Core skills
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Sample interview questions
I establish clear ownership, delivery goals, and growth plans for each engineer, then reserve focused time for architecture reviews, complex technical risks, and high-leverage coding or troubleshooting. I avoid becoming a bottleneck by delegating decisions appropriately, coaching technical leads, and using regular one-on-ones and planning rituals to maintain alignment.
I would begin by defining the customer problem, measurable outcomes, data sources, model-quality expectations, and operational constraints with product and domain stakeholders. I would then split the work into product, data pipeline, model, platform, and observability components; ship incrementally behind clear evaluation criteria; and monitor quality, latency, reliability, cost, and user feedback after launch.
I would assess the current architecture, test coverage, deployment process, service health metrics, and recurring incidents to identify the highest-risk areas. From there, I would prioritize pragmatic improvements such as API contracts, automated tests, code review standards, CI/CD quality gates, structured logging, monitoring, and incremental refactoring tied to business value.
I make priorities visible through a shared roadmap that connects work to customer impact, risk, and strategic objectives. I use regular cross-functional planning, define trade-offs explicitly, protect capacity for operational work, and communicate early when scope, sequencing, or staffing must change.
I would start with practical use cases such as code assistance, test generation, documentation, incident analysis, and product experimentation, while setting clear security, privacy, and review expectations. I would measure outcomes such as cycle time, defect rates, and developer experience, share effective practices, and ensure that engineers retain accountability for technical and customer-impacting decisions.
Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is looking for a Manager, Software Engineering, to lead our Intelligence Center development team. This role requires a combination of people leadership, technical expertise, and cross-functional execution. The ideal candidate has experience leading engineers across a range of disciplines, can bring clarity to multiple concurrent workstreams, and is comfortable supporting both customer-facing application development and backend/platform systems. Strong technical abilities are vital for success, and you must have a passion for innovative software development with a willingness to roll up your sleeves to collaborate with other Engineering teams and cross-functional stakeholders.
Who you are:
You thrive in a collaborative engineering environment that plays to everyone’s strengths with a willingness to work across the entire stack. You have a strong technical background, with hands-on experience in software development and a deep understanding of API integrations and cloud services. You lead by example in adopting and operationalizing AI tools—both within the product and across the development lifecycle. Ideally, you have Python and AWS experience, but more importantly, you care about the quality of your work, the impactful product you help build, and the team you help build it with.
What you will do:
- Oversee the design, development, deployment, and ongoing operation of intelligence-focused products, including the AI/ML models, pipelines, and platform capabilities that power them
- Manage the professional development and technical direction for a team of engineers
- Work closely with cross-functional teams, including product management, customer support, and the operational teams who rely on these products in their daily work
- Engage in active coding and technical problem-solving in Python, Django, Next.js, React, Node and other web technologies to ensure high-quality integrations
- Drive the proactive adoption of AI tools in both the product and the development lifecycle
- Work in an Agile based environment using tools like Git, JIRA, Jenkins, and Slack
- Use strong verbal and written communication skills in collaboration with other teams across the organization
- Contribute to AlertMedia’s culture, values and vision for the future
What you bring to the role:
- Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred
- Experience leading and managing a team of engineers
- 5+ years of experience building scalable applications with modern frameworks, such as React, Django, and Node, including experience with third-party integrations
- Experience with Amazon AWS
- Strong organizational skills and ability to manage working on multiple projects in parallel
- Proficiency leveraging AI tools for product development
- The ability and desire to work in a fast-paced challenging environment
- Strong English language skills and proficiency with both oral and written is required
Location: This is a remote position based in Mexico. Must have permanent residency in Mexico
Sponsorship: AlertMedia does not sponsor. Must have legal authorization to work in Mexico now and in the future.
Why you’ll love working at AlertMedia:
- Competitive Base Salary
- Annual Company Bonus
- 100% Employer-Paid Medical, Dental, and Vision Coverage
- Parental Leave Program
- Christmas Bonus (Aguinaldo)
- Generous Vacation and Holiday Policy
- Monthly Work-from-Home Stipend
- All Necessary Equipment Provided: Laptop, monitor and accessories
- Recognition & Rewards: We celebrate wins big and small
- Language Immersion Program with employees spread out across the globe (English, Spanish, etc…depending on your interest)
- Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
- Award Winning Culture: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!
About AlertMedia:
We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We’d love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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