About this role.
Enumerate is seeking a US-based remote Relationship Manager to act as a trusted client advisor for association customers. The role manages customer requests, resolves escalations, and coordinates with Accounts Payable, Accounts Receivable, Operations, and Support teams. It also includes client-request project management, Zendesk-based support, account-access assistance, and tracking customer satisfaction, retention, and revenue indicators. Candidates need at least two years of customer success or account management experience, with property management, HOA/COA, accounting, or bookkeeping exposure preferred. The position requires EST or CST availability and occasional travel to Fort Lauderdale, Florida.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I first assess customer impact, deadlines, financial or operational risk, and any service-level commitments. I document ownership and next steps, communicate an expected timeline to each client, and follow up with internal stakeholders until the request is resolved.
I would acknowledge the concern, gather the relevant account details and documentation, and clearly define the requested outcome. I would then route the issue to the appropriate financial team, maintain regular status updates, and translate the resolution into clear language for the client.
I would monitor customer satisfaction, response and resolution times, ticket volume and trends, retention, adoption or engagement, escalation frequency, and revenue-related indicators where applicable. I would use the findings to identify at-risk accounts and recommend proactive actions.
I use tickets and project tasks to record the request, priority, owner, dependencies, customer communications, and due dates. This creates visibility for stakeholders, prevents requests from being missed, and provides a reliable history of decisions and outcomes.
I would explain the specific outstanding requirement without using unnecessary internal jargon, such as missing documentation or a required review step. I would provide a realistic timeline, identify what the client can do to help move the request forward, and commit to a clear next update.
Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.
Candidates for this role must be located in the United States and able to work EST or CST time zones. This is a remote role with occasional travel to Fort Lauderdale, FL.
Key Responsibilities:
- Be the voice of the customer and navigate internal processes with stakeholders from various teams.
- Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
- Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
- Assist with challenging customer requests or issue escalations as needed.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Assess customer needs and communicate feedback to peers and leadership
- Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
- Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
- Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service
Requirements:
- 2+ years of experience in Customer Success or Account Management
- Experience in real estate, property management or HOA/COA industries is strongly preferred
- Strong customer service and project management skills
- Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
- Prior experience using Asana or other project management tools is a plus
- A background in accounting, bookkeeping or community association management is a plus
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Total compensation pay range (annual salary):
$55,000—$65,000 USD
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
