About this role.
Dandy is seeking an experienced fixed dental lab technician to provide real-time, customer-facing clinical and technical support to dentists. The role centers on reviewing treatment plans and digital case designs, troubleshooting scanning and workflow issues, and coordinating clinician feedback with internal lab teams. Candidates need at least three years of dental technician experience and two years of 3Shape CAD/CAM experience with implant and crown-and-bridge cases. This is a UK-remote, full-time position with scheduled GMT shifts and an emphasis on fast, high-quality support in a fully digital lab environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I first confirm the prescription, implant system, scan body, opposing dentition, and clinical objective. I then review the scan quality and proposed design, explain any risks or limitations in clear clinical language, and agree on specific next steps with the clinician before documenting the outcome.
I have used 3Shape workflows to assess scans, establish margins and insertion paths, design crowns and bridges, and manage implant-related components. I focus on following validated design standards while escalating cases when scan quality, component compatibility, or clinical requirements create uncertainty.
I would acknowledge the impact on the doctor and patient, explain the issue concisely, and identify the fastest actionable resolution. I would remain empathetic, avoid unnecessary jargon, set a realistic expectation for the next update, and coordinate internally to prevent further delay.
I triage requests by clinical urgency, patient impact, and whether the case is blocking production. I keep concise notes, communicate expected response times, resolve straightforward workflow questions promptly, and escalate high-risk or highly technical issues through the appropriate channel.
I convert the feedback into specific, measurable design or production requirements, such as margin adjustments, occlusal changes, emergence profile expectations, or aesthetic priorities. I confirm ambiguous details with the clinician and provide the lab team with complete context so the requested outcome is clear and traceable.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
We’re looking for experienced and dedicated Customer Experience Dental Lab Technicians – Fixed to join Dandy. You’ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.
What You’ll Do
Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
What We’re Looking For
3+ Years in a Dental Technician Role
2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
Technologically adept with the ability to learn and navigate dental design platforms quickly.
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
Previous experience in a customer-facing lab role is preferred.
Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Available shifts: 10am – 7pm GMT, 11am – 8pm GMT, 12pm- 9pm GMT
Req ID: J-1134
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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