About this role.
This remote UK role provides real-time technical and customer support to dental clinicians using Dandy's digital lab workflow. The technician will advise on removable dental cases, including full and partial dentures, patient scanning, case preparation, and design modifications. Core work includes troubleshooting by chat, phone, and video; refining treatment plans; and translating clinical feedback for lab-production teams. Candidates need at least three years of dental technician experience and two years of 3Shape CAD/CAM experience focused on removables. The position operates in a fast-changing digital lab environment with scheduled GMT shifts and close attention to quality and turnaround times.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I first confirm the clinical objective, available scan data, occlusal considerations, and key aesthetic or functional constraints. I then review the design systematically, explain the trade-offs in clear language, recommend actionable adjustments, and document agreed next steps for the lab team.
I have used 3Shape workflows to evaluate digital records and design or modify removable cases, including full and partial dentures. I focus on data quality, fit, retention, occlusion, and manufacturability, escalating unusual clinical constraints when additional review is needed.
I would acknowledge the impact and calmly gather the exact issue before offering the fastest clinically appropriate resolution. I would explain the reason for any required correction in practical terms, guide the clinician through the next step, and coordinate internally to keep the case moving once the issue is resolved.
I prioritize by clinical urgency, production deadline, and the amount of time needed to unblock each case. I keep concise notes, communicate expected response times, use structured troubleshooting steps, and escalate promptly when a case requires specialized input.
I provide a clear summary of the clinician's requested changes, the clinical rationale, affected design elements, relevant scan or case details, and any timing requirements. I confirm that the instructions are actionable and follow up on ambiguities before production proceeds.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
We’re looking for experienced and dedicated Customer Experience Dental Lab Technicians – Removables to join Dandy. You’ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.
What You’ll Do
Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
What We’re Looking For
3+ Years in a Dental Technician Role
2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
Deep understanding of digital dental workflows, including scan bodies, and best design practices
Technologically adept with the ability to learn and navigate dental design platforms quickly.
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
Previous experience in a customer-facing lab role is preferred.
Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Available shifts: 10am – 7pm GMT, 11am – 8pm GMT, 12pm- 9pm GMT
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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