About this role.
This AP/AR Lead role manages day-to-day accounts receivable and accounts payable operations within a scaling, purpose-led consumer goods company. The position leads two direct reports, oversees reconciliations, customer collections, supplier payments, payment-file review, and month-end close activities. It requires accurate financial reporting, proactive identification of collection or close risks, and process improvement across financial operations. The lead will work closely with the CFO, executive team, Head of Financial Operations, customer-facing teams, and external suppliers. Success depends on strong accounting controls, calm deadline management, and people leadership.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I maintain a structured ageing review cadence, segment balances by risk and value, and assign clear follow-up actions with due dates. I escalate material or at-risk accounts early, partner with customer-facing teams on resolution plans, and track collection performance through practical KPIs such as overdue percentage, dispute ageing, and days sales outstanding.
I would verify approval authority, supplier master-data changes, invoice validity, duplicate-payment checks, bank details, payment terms, and funding requirements before release. I would also investigate unusual amounts, urgent payment requests, or variances from expected cash needs and ensure the approval trail is complete.
I start with a close calendar that defines owners, cutoffs, dependencies, and escalation points. I monitor completion daily, prioritize reconciliations and material exceptions, communicate risks early, and document any required accruals or adjustments so the books can close accurately and on time.
I would map the current workflow, identify manual handoffs, rework, bottlenecks, and control gaps, then quantify the impact. I would test a simplified future-state process with stakeholders, retain appropriate segregation of duties and approvals, document the new procedure, and monitor error rates and turnaround time after implementation.
I set clear service levels, role ownership, and quality expectations while providing regular one-to-ones and constructive feedback. I use reconciliations, payment accuracy, ageing, close timeliness, and stakeholder feedback to coach performance, build capability through cross-training, and address issues directly and respectfully.
Not all heroes wear capes — but plenty of them use toilet paper
Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!
Funny name, serious business
We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.
We operate scaling businesses the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.
A bit about the role
As our AR & AP Lead, you’ll be the eyes and ears of our Number Scrunchers accounting function — driving accounts receivable and accounts payable operations day to day, in close partnership with your two direct reports (our AR Expert and AP Coordinator) and the wider Financial Operations team. You’ll keep our books accurate, our customers paying on time, and our suppliers paid on time, all so we can maximise the donations we’re able to make.
If you worked here this past month here are some things you might have been involved in
- Pulled together the monthly AR ageing report for the CFO and exec team, with a clear plan to chase down aged amounts
- Reviewed the weekly payments file (including the Tipalti funding summary) before it went out for approval
- Flagged an “at risk” customer account early and looped in the customer-facing team for support
- Helped close the books accurately and on time at month-end, escalating one risk early to the Head of Financial Operations
- Worked with the AP Coordinator to tidy up a clunky step in the AP process
Let’s talk about you
Detail is your love language
You get real satisfaction from a reconciliation that ties out perfectly and a report that lands on the CFO’s desk without a single follow-up question. You’re equally comfortable rolling your sleeves up in the detail of a customer account and stepping back to build the KPIs and reporting that keep the whole team honest.
Calm under a closing calendar
Month-end doesn’t rattle you. You know how to keep AR and AP on track to a deadline, spot a risk early enough to actually do something about it, and communicate clearly with stakeholders when something needs to change.
A coach as much as a doer
You lead a small, tight-knit team and genuinely enjoy it — you give clear, kind feedback, help your people grow, and aren’t afraid of a difficult conversation when a process or a stakeholder relationship needs a repair job.
You give a crap. Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!
Why should you work with us?
First off, as a certified B Corp™, we work to make a difference every day while maintaining the high standards of social and environmental impact. We’re in very good company with other exceptional B Corps around the world.
We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).
Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (over 90%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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