About this role.
Cloudbeds is seeking a Customer Growth Manager to grow revenue from existing hospitality customers through outbound prospecting, upselling, and cross-selling. The role manages a customer expansion pipeline, delivers tailored product demonstrations and proposals, and is accountable for exceeding quota while maintaining strong deal quality. Success requires consultative SaaS sales ability, hospitality-domain knowledge, and effective collaboration with onboarding and product teams. The position is remote-first, includes limited travel of less than 10%, and emphasizes Salesforce and other sales-enablement tools.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I combine account data, product-usage signals, renewal timing, business changes, and regular discovery conversations. I prioritize opportunities where an additional product directly addresses a documented operational or revenue goal, then create a mutual action plan with clear stakeholders and next steps.
I would first understand the current workflow, the friction it creates, and the operational or commercial impact. I would then connect the product to that specific problem, use relevant hospitality examples and a focused demonstration, and coordinate with onboarding to provide a practical implementation plan that reduces perceived risk.
I validate business needs, technical fit, decision authority, commercial terms, and implementation expectations before closing. I document success criteria and handoff details, involve the appropriate internal partners early, and make sure the customer understands both the value and the adoption responsibilities.
I segment accounts by expansion potential and likelihood to close, maintain sufficient qualified coverage, and review conversion metrics at every stage. I balance near-term opportunities with proactive account development, use CRM discipline to surface risks early, and adjust my activity plan based on the highest-impact gaps.
I avoid feature-heavy language and begin with the stakeholder's business objective, such as reducing manual work, improving guest experience, or increasing bookings. I use simple examples, demonstrate the relevant workflow, confirm understanding through questions, and clearly quantify the expected outcome where possible.
What Makes Cloudbeds Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024, but we’re just getting started.
How You’ll Make an Impact:
As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.
You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.
What You Bring to the Team:
- Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer’s specific needs.
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
- Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.
What Sets You Up for Success:
- Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
- Experience and/or education in hospitality operations.
- Strong understanding of hospitality industry trends and challenges.
- Ability to build and maintain long-term relationships with clients.
- Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
- Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Self-motivated and goal-oriented, with a relentless drive to exceed targets.
- Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
- Willingness to travel as required ( < 10% )
Bonus Skills to Stand Out:
- Demonstrable success in selling PMS or other hotel tech software.
- Languages: English (additional European languages are always a plus!)
Compensation: Commission is uncapped and top performers earn $120k+ in Annual OTE.
#LI-AC2
What to Expect – Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
