About this role.
Luna Physical Therapy is seeking a Houston-area Partner Account Manager to grow referrals and strategic partnerships with physicians, provider groups, health systems, and other healthcare referral partners. The role owns a defined territory, develops executive-level relationships, and executes market plans to increase adoption and patient access to Luna’s physical therapy services. Responsibilities include account development, provider presentations, referral and performance analysis, CRM hygiene, partner onboarding, and cross-functional coordination with Clinical, Operations, Product, Marketing, and Customer Success. Candidates need at least five years of healthcare sales or account-management experience, strong consultative selling ability, and comfort traveling within the region roughly 50% of the time. A PT or OT license is preferred, reflecting the role’s clinical-provider audience and healthcare focus.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would segment the territory by referral potential, current relationship strength, specialty, and geographic access needs. I would define target account tiers, establish weekly activity and pipeline goals, map key decision-makers, and use referral data to prioritize accounts with the greatest expansion potential. I would review progress regularly and adapt outreach, education, and account plans based on results.
I would begin by understanding their patient-access challenges, clinical workflows, referral processes, and quality priorities before presenting a solution. I would use relevant data and patient outcomes to show how the service can reduce friction and improve access to appropriate care. Consistent follow-through, transparent communication, and coordination with internal clinical teams would reinforce trust over time.
In a prior role, I reviewed account activity and identified a high-potential segment with inconsistent utilization. After interviewing stakeholders, I found that they lacked clarity on the referral workflow. I created targeted education, simplified the process with internal partners, and monitored adoption metrics, resulting in sustained growth in account engagement.
I prioritize work based on revenue or referral potential, strategic account commitments, customer urgency, and the effort required to move opportunities forward. I time-block travel efficiently, maintain clear CRM next steps, and use a structured weekly review to ensure key accounts, pipeline development, and internal follow-ups do not slip. I also communicate early when cross-functional support is needed.
I would first validate the data and look for timing, specialty, workflow, or service-availability patterns. I would then meet with the partner to understand their perspective, listen for barriers, and align on a specific recovery plan such as staff education, referral-process improvements, or targeted patient-access support. I would set measurable follow-up milestones and share insights internally to address any operational issues affecting the experience.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Partner Account Manager – Houston, Texas
The Partner Account Manager (PAM) serves as the strategic relationship owner for an assigned geography that includes healthcare providers, physician groups, health systems, and referral partners. This role is responsible for growing market adoption, expanding strategic partnerships, increasing referral volume, and ensuring an exceptional experience for providers and patients throughout the referral journey. As the face of Luna within the market, the PAM develops executive-level relationships, identifies opportunities to improve access to clinically appropriate therapy, and collaborates across Clinical, Operations, Product, Marketing, and Customer Success to deliver measurable value to our healthcare partners.
Success in this role requires a consultative sales approach, strong business acumen, exceptional relationship management, and the ability to execute against market growth objectives.
The Partner Account Manager (PAM) is responsible for building and growing relationships with physicians, healthcare providers, health systems, and referral partners within an assigned territory. This role focuses on increasing referrals, expanding strategic partnerships, and improving patient access to Luna’s services.
As the primary point of contact for provider partners, the PAM works closely with Clinical, Operations, Marketing, Product, and Customer Success teams to deliver an exceptional experience for both providers and patients.
How you will have an impact
- Build and maintain strong relationships with physicians, healthcare providers, and referral partners.
- Develop and execute territory plans to drive referral growth and market expansion.
- Identify new partnership opportunities and grow existing accounts.
- Conduct in-person and virtual provider meetings, presentations, and educational events.
- Analyze referral trends and account performance to identify growth opportunities.
- Collaborate with cross-functional teams to ensure a seamless provider and patient experience.
- Serve as the voice of the customer by sharing provider feedback and market insights.
- Support onboarding and adoption of new provider partnerships.
- Maintain accurate CRM records, pipeline activity, and account plans.
- Represent Luna professionally and consistently deliver exceptional customer service.
- Achieve territory goals for referral growth, provider engagement, and account development.
What Luna Can Offer You:
- Uncapped bonus structure
- Hybrid/remote work
- Employee referral program
- Medical, dental and vision benefits on the 1st of the month following start
- 401k
- Unlimited PTO
- Enormous opportunity to grow with well-positioned for tremendous upside and career trajectory
What you can offer Luna
- Minimum 5+ years of healthcare sales/account management experience, including sales, project management, strategic planning, and implementation of broad initiatives.
- OT/PT license and experience preferred
- Able to travel within the assigned region as customer needs dictate. Expected 50% of the time.
- Ability to use G Suite, CRM (preferably HubSpot)
- Excellent presentation, organizational, interpersonal, and communication skills.
- Valid Driver’s License
- Must provide their own vehicle, however, mileage reimbursement will be covered.
- Minimum Bachelor’s degree
- Positive, competitive, self-starter with an ability to manage a high-growth territory
- Must be based in Houston or surrounding area.
Compensation
Additional Information
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World’s Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020
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