About this role.
Pair Team is hiring a bilingual English/Spanish Field Care Coordinator to provide in-person case management and care coordination for Medicaid and Medicare members in Alameda County. The role involves a high-volume field caseload of roughly 30 patient visits per week, including home and community visits, patient onboarding, health readings, care-plan support, and resource navigation. The coordinator works closely with nurses and behavioral health care managers to address medical, behavioral, and social barriers to care. Success requires local community familiarity, reliable transportation, strong documentation practices, cultural fluency, and the ability to independently manage a changing field schedule.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by triaging members based on clinical risk, urgent social needs, scheduled appointments, and outstanding care-plan tasks. I map visits geographically, keep documentation current after each interaction, and build time into the schedule for urgent changes. I also communicate early with the care team when a member needs clinical escalation or additional support.
I would use respectful, culturally responsive outreach and first seek to understand the member's concerns, preferences, and prior experiences with healthcare. I would explain the practical value of support in plain language, offer flexible meeting options when possible, and build trust through consistent follow-through. If appropriate, I would coordinate with approved partner organizations or care-team members who already have an established relationship with the member.
I would assess the specific transportation barrier, confirm the urgency of the needed care, and identify available benefits or local resources such as health-plan transportation, community transit programs, or partner support. I would help coordinate the appointment and transportation details, confirm the plan with the member, and document the intervention and follow-up steps. If transportation remains unreliable, I would work with the care team to explore alternative care-delivery options.
I document promptly using approved systems, record objective and relevant information, and clearly capture needs, interventions, referrals, and follow-up responsibilities. I protect devices and credentials, avoid discussing protected information in public settings, and use a private HIPAA-compliant workspace for remote documentation and team communication. I also verify that information is shared only with authorized care-team members and partners.
I provide concise, timely updates on member goals, barriers, and changes observed during field visits, then clarify ownership for next steps. I bring the member's perspective into care discussions and ensure that medical, behavioral, and social interventions are coordinated rather than duplicative. With community partners, I maintain professional communication, confirm referral outcomes, and follow up so that the care plan remains actionable.
About Pair Team
At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care – clinical, behavioral, and social – by partnering with organizations deeply connected to the communities we serve.
We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care – we’re building the future of more equitable, community-driven healthcare.
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
- Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
- Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
About the Role
Pair Team is expanding its partnership with one of our largest health plan partners through an exciting new field-based care management role focused on improving patient engagement and access to care throughout Alameda County.
The Field Care Coordinator plays a critical role in bringing care directly to patients where they are—at home and in the community. This is a highly active, relationship-based role focused on hands-on support, in-person outreach, new patient onboarding, and helping patients overcome barriers to accessing care.
You may support patients with a wide range of needs, including care plan follow-up, blood pressure checks, connecting patients to resources, and delivering groceries or care packages when needed.
High-Volume Field-Based Care Management
This is a fast-paced, high-volume role supporting a large and complex patient population across Alameda County. Field Care Coordinators are expected to be in the community five days per week, meeting patients where they are and managing a busy daily field schedule.
The average monthly expectation is approximately 120 completed in-person patient visits per month, or roughly 30 visits per week. Success in this role requires strong organization, time management, independence, and the ability to efficiently manage a high volume of patient interactions while adapting to changing needs in the field.
Schedule & Travel
Schedule: Monday–Friday, 9:00 AM–5:30 PM
Field Work: In the community 5 days per week
Travel: Approximately 30–40 miles per day throughout Alameda County
Location: Weekly travel to and around Oakland is required
Reimbursement: Gas and mileage reimbursement provided
If you enjoy building meaningful relationships, working independently, and thrive in a fast-paced environment where every day looks different, this is an opportunity to make a direct impact by bringing care and support directly to patients in their communities.
What You’ll Do
- Manage a high-volume, field-based caseload and complete approximately 30 in-person patient visits per week (up to 120 visits per month).
- Independently manage a busy daily schedule while traveling throughout Alameda County to meet patients where they are.
- Support recurring community-based events and provide care coordination for patients with complex needs.
- Serve as the primary point of contact for members with complex medical, behavioral, and social needs
- Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure
- Conduct in-person visits to assess member needs, provide ongoing support, and encourage adherence to care plans
- Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources
- Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers
- Identify and address barriers to care such as transportation, medication access, or health literacy challenges
- Develop and maintain individualized care plans and ensure follow-up on all interventions and goals
- Maintain accurate and timely documentation of all member interactions and care coordination activities
- Advocate for member needs within the healthcare and social support systems
- Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans
What You’ll Need
- Bilingual – English/Spanish
- 1+ years of field based (in person) case management or care coordination
- Physical location in or near Alameda County with familiarity of the local community and resources
- Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites
- Valid driver’s license and current auto liability insurance
- Strong understanding of cultural fluency and the ability to build trust with diverse populations
- High degree of empathy and ability to remain patient when faced with adversity
- Demonstrated ability to work collaboratively in a multidisciplinary care team
- Excellent organizational skills and attention to detail
- Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
- Reliable, HIPAA-compliant workspace with a stable internet connection for documentation and team communication
Because We Value You
- Salary: $32/hr
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy — take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
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