About this role.
This Health Coach Manager role leads and develops a team of Board Certified Health Coaches while scaling Future’s health-coaching service. The manager owns team performance, quality assurance, SOPs, coaching frameworks, onboarding, continuing education, and workshops. The role uses coaching-performance and member-outcome data to improve quality, efficiency, and member experience. It also requires close collaboration with Product, Clinical, Analytics, and Operations to improve service design and coaching tools.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I use structured 1:1s, competency-based feedback, case reviews, and clear performance metrics to support each coach’s growth. I combine quantitative measures, such as engagement and outcomes, with qualitative QA reviews to identify strengths and targeted development needs.
I begin by identifying a measurable capability gap through QA findings, member feedback, and coach input. I then build practical learning objectives, interactive practice activities, supporting resources, and a follow-up measurement plan to confirm the training improves coaching behavior and member experience.
I would define observable coaching standards aligned with clinical guidance, member goals, and the desired experience, then translate them into a calibrated rubric. I would establish regular audit cycles, reviewer calibration, coach feedback loops, and trend reporting so insights lead directly to training, tooling, or process improvements.
I look for patterns across coach performance, member engagement, outcomes, satisfaction, and operational workload. After validating the underlying issue with qualitative context, I prioritize an intervention, pilot it where appropriate, and measure whether it improves quality, efficiency, or member outcomes.
I would synthesize feedback into a clear problem statement supported by coaching examples, member data, and expected impact. I would work with Clinical to ensure recommendations are safe and evidence-aligned, then collaborate with Product and Operations on feasible experiments, adoption plans, and success measures.
About Us:
Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come.
About the Role
As a Health Coach Manager, you’ll lead a team of Board Certified Health Coaches while helping define and scale the future of Future’s Health Coaching experience. This role combines people leadership, operational excellence, and learning & development. You’ll be responsible for coaching a high-performing team, creating scalable training and quality programs, and partnering closely with Product, Clinical, and Operations to continuously improve the member experience.
This is a hands-on leadership role for someone who has both managed Board Certified Health Coaches and has experience building learning programs, workshops, and coaching frameworks.
What You’ll Do
Lead & Develop Coaching Teams
- Lead, coach, and develop a team of Board Certified Health Coaches through regular 1:1s, QA reviews, and performance management.
Uphold Coaching Standards & Quality
- Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality.
- Develop SOPs, coaching frameworks, QA rubrics, and best practices to create a consistent, scalable member experience.
Drive Operational Excellence
- Analyze coaching performance and member outcomes to identify trends and drive continuous improvement.
- Lead operational initiatives that improve coaching quality, efficiency, and member outcomes.
Champion Cross-Functional Partnership
- Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling.
- Mentor other leaders and contribute to scaling coaching operations across the organization.
What You Bring
- Board Certified Health Coach (NBC-HWC) required.
- 5+ years of health coaching experience.
- 3+ years managing and developing Board Certified Health Coaches or other clinical coaching teams.
- Experience designing learning programs, facilitation, workshops, or continuing education curricula.
- Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes.
- Strong data literacy with the ability to translate insights into operational improvements.
- Exceptional communication and stakeholder management skills.
- Experience partnering with Product and cross-functional teams in a fast-paced environment.
What Success Looks Like
You operate a team that is:
- High-performing, consistent, and data driven
- Aligned to quality standards and the Health Coaching learning curriculum
- Strong in coaching outcomes, professionalism, and member experience
You demonstrate:
- Clear judgment
- Strong ownership
- The ability to influence product direction through coaching insights and member feedback
Compensation, Benefits & Perks at Future
- Salary Range: $70,000-$110,000/year+ equity. The salary range is based on multiple factors including business needs, market demands, talent availability, experience, and unique skills. The base pay range is subject to change and may be modified in the future.
- Health Coverage: Comprehensive medical, vision, dental, and disability insurance + tax savings accounts for eligible employees.
- 401(k) Plan
- Flexible Paid Time Off
- Future Membership: Enjoy our platform for free!
- Health, Wellness & Development: Monthly wellness stipend, access to a mental health platform, reimbursement for medical travel, and an annual learning & development stipend.
- Remote First: Employment eligible to employees located anywhere in the continental U.S. No travel required.
- Join a diverse, passionate, and driven team of all backgrounds.
Life at Future
Equity: Meaningful equity package.
Health Coverage: All employees who meet eligibility requirements receive comprehensive medical, dental, vision, and disability insurance, plus tax-advantaged savings accounts.
Retirement: 401(k) plan.
Wellness: Monthly wellness stipend for fitness, recovery, and overall wellbeing, plus access to mental health resources and therapy support.
Flexible Time Off: Flexible PTO so you can rest, recharge, and take care of life outside of work.
Learning & Development: Annual budget for courses, conferences, coaching, and tools that help you grow in your craft.
Future Membership: Enjoy our platform for free.
Equal Employment Opportunities at Future
We are committed to building a future where every member of our community, is healthy, cared for, and advancing forward together. Future is an equal opportunity employer. We do not discriminate based on gender, ethnicity, sexual orientation, religion, age, civil or family status, disability or race.
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