About this role.
Tala is hiring a Brand & Community Manager/Social Media and Creative Specialist to strengthen its presence across Meta, TikTok, and YouTube. The role owns day-to-day publishing, audience engagement, community management, content ideation, and performance reporting. It requires at least five years of relevant social media, content, or community-management experience and strong written and spoken English. The successful candidate will create written, video, and graphic content, monitor platform trends, and support live social coverage at events. This is a fast-moving marketing role focused on brand consistency, audience growth, and measurable engagement.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with audience research, platform-native content audits, and clear objectives for awareness, engagement, education, and community growth. I would establish content pillars tied to Tala’s mission, create a channel-specific editorial calendar, and define KPIs such as reach, watch time, engagement rate, follower growth, and qualified traffic. I would review performance regularly and use findings to refine formats, messaging, and publishing cadence.
In a previous campaign, I found that polished static posts generated reach but low meaningful engagement, while short founder-led videos drove stronger completion and comment rates. I shifted production toward concise video series, tested hooks and captions, and repurposed top-performing clips across channels. The resulting reporting gave stakeholders a clear view of which creative decisions improved engagement and growth.
I use a documented voice framework that defines the brand’s tone, approved messages, visual principles, and response guidelines. I then adapt execution to each platform: concise, trend-aware video for TikTok; deeper educational storytelling for YouTube; and community-oriented formats for Meta. The core message remains consistent, but the format, pacing, and call to action feel native to the audience.
I would apply a clear moderation and escalation framework that distinguishes constructive feedback, routine service questions, misinformation, abusive content, and high-risk issues. I would respond promptly and respectfully where appropriate, avoid disclosing personal account information, and route customer-specific or compliance-sensitive matters to the right internal team. I would also track recurring themes so the marketing and product teams can address root causes.
During the first month, I would audit current channels, audience segments, content performance, and workflows. In the next month, I would launch a prioritized content calendar, establish reporting dashboards, and test several platform-native creative concepts. By day 90, I would present learnings, scalable content formats, community insights, and a forward-looking growth plan with measurable targets.
About Tala
Tala is AI-native credit infrastructure for the global majority, combining proprietary risk intelligence with an expanding network of capital and distribution partners to power credit access at scale. Backed by more than $500 million in funding, Tala has distributed more than $7 billion in capital to more than 13 million customers across Africa, Latin America, and Asia—building one of the most robust datasets on thin-file borrowers anywhere in the world. Our mission is simple yet bold: to unleash the economic power of the global majority. We are looking for daring, data-driven leaders passionate about building the trust and credit infrastructure for the global majority.
Our pioneering work and proven impact have earned us consistent recognition, including being named to:
CNBC’s Disruptor 50 for five years.
CNBC’s World’s Top Fintech Companies for two consecutive years.
Forbes’ Fintech 50 list for nine consecutive years.
Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala’s success.
Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!
The Role
TALA is looking for a dynamic and innovative Social Media and Creative Specialist to join our vibrant team and revolutionize our online presence. This role serves as the creative powerhouse behind our strategy, managing day to day posting and interactions, content development and creative ideas with a strong focus on TikTok and YouTube. Reporting directly to the Marketing Director this position offers an exciting opportunity to drive engagement, spearhead content creation, and explore novel avenues to amplify our brand across diverse social platforms
What You’ll Do
- Devise and execute engaging content strategies tailored for Meta, TikTok and YouTube.
- Manage daily interactions and engagements across social media platforms.
- Drive growth through follower acquisition, engagement, and community management.
- Identify and explore new social media channels and trends to expand our online presence.
- Develop and curate engaging content for social media platforms.
- Assist in the creation and editing of written, video, and graphic content.
- Attend events and produce live social media content.
- Maintain unified brand voice across different social media channels
- Monitor social media channels for industry trends.
- Review analytics and create reports on key metrics.
What You’ll Need
- Minimum of 5 years of experience in social media marketing, community management, content management or a similar role.
- In-depth knowledge of social media trends and platforms.
- Impeccable time management skills with the ability to organize and prioritize and meet deadlines
- Proven experience in developing successful social media campaigns.
- Fluent in English (spoken and written) B2/C1 preferred
- Track record of delivering projects and impact in a fast-paced environment.
Nice to Have
- Experience in the fintech industry, hospitality, advertising or related fields.
- Certificates of social media training from software like Facebook Blueprint, TikTok, Google University, Coursera, Domestika and/or similar
Compensation
Additional Information
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
