About this role.
Dutchie is seeking a hands-on Senior Manager, Payments Risk to own fraud, loss, and returns reduction across its payments ecosystem. The role leads risk tooling and decisioning for Sift and Plaid Signal, including rules, models, thresholds, score tuning, and feedback loops. It combines deep individual analytical work in Python and SQL with player-coach leadership of an analyst and a growing risk function. Success depends on delivering measurable risk reduction while preserving approval rates and a low-friction experience for legitimate users.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would assess the rule’s incremental fraud-loss reduction against false-positive impact, approval-rate changes, manual-review volume, and user friction. I would segment results by payment method, customer cohort, and fraud typology, then use a controlled test or phased rollout where possible before setting thresholds and monitoring alerts.
I start by validating data quality, event coverage, outcome labels, and the link between platform decisions and downstream losses or returns. I then calibrate scores and rules using recent fraud patterns, maintain clear decision documentation, and establish feedback loops so confirmed fraud, disputes, and good-user outcomes continuously improve the configuration.
I would use risk-based segmentation rather than broad blocking, applying stronger controls to high-risk signals while keeping low-risk customers on a streamlined path. I would measure return rates, loss dollars, approval rates, onboarding completion, and customer-support contacts to ensure controls improve net business outcomes rather than merely shifting friction.
A strong answer should explain the risk pattern, supporting data, recommended control, and expected impact in business terms. It should also show how requirements were prioritized with Product and Engineering, how the solution was launched, and how post-launch metrics verified fraud reduction without unacceptable conversion loss.
I would set a clear operating cadence around loss metrics, investigations, control performance, and prioritized experiments. I would personally own high-impact strategy and complex analyses while delegating defined workstreams, reviewing analytical quality, mentoring the analyst, and building repeatable processes that allow the team to scale.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
About This Job
Dutchie is hiring a Senior Manager, Payments Risk to own the systems, models, and cross-functional programs that keep loss, returns, and fraud down while keeping good users moving.
This is a hands-on role for someone who is happiest in the data. You’ll do the analytical work yourself and set direction for the analysts on your team. You’ll own our core risk tooling, partner directly with Product and Engineering to ship risk controls, and lead risk-reduction projects cross-functionally with ACH Operations. This is a role where you dive into the data and help set strategy.
What You’ll Do…
- Risk platform. End-to-end ownership of Sift and Plaid Signal — rules, models, thresholds, score tuning, and the feedback loops that keep them sharp. You’ll treat these as products you continuously improve, not tools you configure once.
- Identity & fraud controls. Design and stand up controls that block fraudulent users while balancing good-user friction.
- Loss, returns, and fraud reduction. Own the metrics and report progress.
- Cross-functional risk programs. Lead risk-related initiatives with ACH Operations and drive them to measurable outcomes.
- Product & Engineering partnership. Work directly with PMs and engineers bringing the data and the “why” to every conversation, not just requirements.
What You Bring
- 5+ years in payments risk / fraud, with demonstrated ownership of loss and fraud outcomes and the metrics to prove it
- Strong data analysis chops — you write your own Python and SQL and are comfortable working directly against a data warehouse. This is not a role that hands analysis off.
- This is a player-coach role: a strong individual contributor who also leads a small team we expect to grow. You’ll stay hands-on in the data while managing an analyst and scaling the team as the function matures. Prior experience leading a payments risk or fraud team at a fintech or payments company is strongly preferred.
- Genuine curiosity and a bias for getting into the weeds.
- “AI-forward” in practice: you’ve used LLMs and modern tooling to accelerate investigation, analysis, or controls.
It’s a Bonus if You…
- Have experience at a fintech operating an ACH product
You’ll Get…
We are targeting a starting salary of $130,000 – $178,000 based on the intended level for this role.
In addition to cash compensation, our total rewards package includes:
- Full medical benefits including dental and vision plans to ensure you always have the best care.
- Equity packages in the form of stock options to all employees.
- Technology (hardware, software, reading materials, etc..) allowance
- Flexible vacation and sick days
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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