About this role.
Mural is seeking a Deal Desk Analyst to support complex and non-standard SaaS sales agreements within its Finance organization. The role reviews quotes, pricing, discounts, billing details, contract terms, and revenue-related requirements from quote creation through billing. It partners extensively with Sales, Finance, Legal, and GTM Systems to resolve issues, maintain policy compliance, and improve deal-process scalability. The ideal candidate has at least four years of Deal Desk or Revenue Operations experience, commercial-contract experience, knowledge of revenue recognition, and strong Salesforce/CPQ skills.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by clarifying the commercial objective, customer requirements, and requested deviations from standard policy. I assess pricing, margin, billing, contractual exposure, operational feasibility, and revenue-recognition implications, then engage Finance and Legal early where needed. I present Sales with clear options and trade-offs so the deal can move forward with an appropriately documented approval path.
I use Salesforce and CPQ to validate opportunity data, configure products and pricing, apply approved discounting, generate accurate quotes, and track approvals. I also troubleshoot data or workflow issues with systems teams and use reporting to identify recurring process gaps. Strong CRM hygiene is essential because downstream billing, forecasting, and revenue processes depend on accurate deal records.
I would confirm the customer legal entity, products, quantities, pricing, discount approvals, payment terms, subscription dates, renewal terms, billing cadence, and tax or invoicing requirements. I would also ensure the executed contract matches the quote and that any non-standard terms have required Legal and Finance approvals. Finally, I would verify that all relevant documentation and deal notes are stored in the appropriate systems.
I would acknowledge the deadline, gather the business rationale and customer context, and quickly compare the request with pricing policy, precedent, and approval thresholds. If an exception is reasonable, I would route it through the correct approvers with a concise risk and impact summary. If it cannot be approved as requested, I would propose compliant alternatives that preserve as much customer value and deal momentum as possible.
I would analyze common sources of quote rework, delayed approvals, or billing corrections and quantify their impact. For example, if non-standard terms repeatedly require manual clarification, I would create standardized intake fields, approval guidelines, and a searchable precedent repository. I would measure outcomes such as turnaround time, error rate, exception volume, and stakeholder satisfaction to confirm the improvement is effective.
ABOUT THE TEAM
The Deal Desk team sits within Finance and helps Mural execute complex and non-standard sales agreements. As a small, highly collaborative team, we work closely with Sales, Finance, Legal and GTM Systems to provide guidance, manage risk and ensure deals align with company policies and revenue requirements.
YOUR MISSION
As a Deal Desk Analyst, you’ll help turn complex sales opportunities into successful customer agreements. You’ll apply sound judgment, attention to detail and a solutions oriented mindset to help Sales move efficiently while maintaining financial and operational discipline. Your work will support a faster, more consistent and scalable deal process as Mural grows.
WHAT YOU’LL DO
Review opportunities, quotes, pricing, discounts, and contract terms for accuracy.
Support deals from quote creation through billing.
Ensure deals follow internal policies and revenue requirements.
Partner with Sales to answer questions and help move opportunities forward.
Work with Finance to confirm billing details and revenue-related requirements.
Collaborate with Legal on contract terms and non-standard requests.
Partner with the GTM Systems team to resolve Salesforce or system-related issues.
Maintain accurate deal documentation and record relevant deal precedents.
Identify process improvements that increase deal speed, accuracy, and consistency.
Help develop and maintain team resources, guidelines, and knowledge repositories.
Help create a smooth, scalable deal experience for internal teams and customers.
WHAT YOU’LL BRING
4+ years of experience in deal desk, revenue operations, or a similar role, ideally in a SaaS environment.
Experience drafting, reviewing, and negotiating non-standard sales contracts.
Strong understanding of deal structures, pricing models, and revenue recognition principles.
Proficiency with Salesforce CRM and CPQ tools (e.g., Salesforce CPQ, Revenue Cloud, or similar).
Excellent written and verbal communication skills in English.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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