About this role.
Nash is seeking a Supply Partnership Manager to own strategic relationships with delivery providers and improve their operational performance, growth, and scalability. The role combines partner management, technical integration support, analytics, and cross-functional leadership across product, engineering, sales, and merchant teams. The successful candidate will diagnose API and workflow issues, translate provider needs into product feedback, and lead initiatives that improve delivery-provider and merchant outcomes. Candidates need at least five years of customer-facing technical experience, strong executive communication, and the ability to work effectively in a high-growth logistics or B2B SaaS environment.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would explain the partner's goals and baseline metrics, establish a regular operating cadence, and identify the highest-impact constraints through performance data and stakeholder interviews. I would then align internal owners on an action plan and report progress through agreed service, growth, and quality metrics.
I would first quantify the failure pattern by endpoint, workflow stage, error code, geography, and time period. I would review logs and API payloads with engineering, validate expected behavior against documentation, communicate clear interim workarounds to the provider, and track a permanent fix through release validation.
I clarify the underlying business impact, collect examples and frequency data, and distinguish a one-off request from a repeatable platform need. I then document the problem, desired outcome, affected workflows, and expected value so product and engineering can prioritize it appropriately.
I would create shared success metrics such as fulfillment reliability, integration health, cost efficiency, and growth. When priorities conflict, I would make tradeoffs transparent, use data to assess customer and business impact, and drive a decision that supports scalable platform outcomes rather than a single stakeholder's preference.
I would implement regular business reviews, operational performance reviews, and technical health checks, with escalation paths for urgent incidents. The cadence would include agreed KPIs, open risks, product feedback, growth opportunities, accountable owners, and target dates for follow-through.
About the Role
We’re hiring a Supply Partnership Manager to be the critical operational link between Nash and some of its most strategic Delivery Providers. You will manage the relationship with each Delivery Provider, be accountable for ongoing performance, monitor integration health, and enable and ensure seamless operational scalability.
The role sits uniquely at the intersection of internal and external success, operations, product, sales, and engineering and will drive visible impact into streamlining the operations of both Delivery Providers and Merchants alike. Your expertise will be heavily relied on and leveraged in informing product and process improvements, executing operational plans of action, and identifying opportunities for go-to-market motions.
Responsibilities:
Own strategic delivery provider relationships end-to-end – act as the single point of accountability for performance, growth, and operational excellence
Become an advocate – be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
Be a product expert – learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers
Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges
Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike
Leverage the existing data structure to drive best practices and insights for performance improvement
Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes
Qualifications (Must-Have):
5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
Proven success owning strategic relationships and driving growth and operational excellence
Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
Experience advising product/engineering leaders and translating technical concepts into business outcomes.
Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
Excellent communication and executive-presence skills.
Nice-to-Have:
Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
Experience in high-growth startups or enterprise retail environments.
Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows.
Background in consultative roles involving both technical depth and commercial accountability.
More about Nash
Nash is the platform that powers modern logistics.
Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line.
Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company’s own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion.
We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it.
Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco.
What You’ll Love About Us
✅ Early-stage, well-funded startup – directly impact the company and grow your career!
✅ Quarterly broader team on-sites to bond with teammates
✅ Competitive compensation and opportunity for equity
✅ Flexible paid time off
✅ Health, dental, and vision insurance for US employees
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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