About this role.
This Client Services Business Analyst leads or co-leads pharmaceutical market-access application engagements from concept through launch. The role coordinates Product Delivery, Application, Client Services, and subject-matter-expert teams while ensuring client requirements, quality expectations, and regulatory processes are met. Core work includes project planning, MLR submission coordination, client communications, issue resolution, internal application testing, and delivery tracking. Candidates need 2–5 years of pharmaceutical experience, ideally in a market access agency, plus familiarity with MLR review processes and project management tools. This is a full-time, US-remote-flexible role for candidates near Indianapolis or in the Northeast United States.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin by documenting business requirements, scope, stakeholders, milestones, dependencies, and approval needs. I would maintain a delivery plan with regular cross-functional check-ins, proactively track risks and decisions, coordinate testing and MLR reviews, and provide concise status updates to the client through launch and post-launch follow-up.
I understand that MLR review requires accurate, well-organized content, clear version control, defined approval workflows, and careful tracking of reviewer feedback. I would coordinate submission materials, document comments and required revisions, confirm final approvals, and ensure released content aligns with approved claims and process requirements.
I would first clarify the underlying need, assess the change's impact on scope, timelines, testing, compliance, and dependent teams, and present viable options. After aligning with the client and internal stakeholders on a decision, I would update the delivery plan, communicate responsibilities, and closely monitor execution through closure.
I prioritize work based on client impact, regulatory or launch deadlines, delivery risk, and effort required. I use a visible tracker for priorities, owners, due dates, blockers, and next steps, while communicating early when dependencies or tradeoffs may affect commitments.
I would validate that requirements and approved content have been implemented, execute documented internal test scenarios, log and resolve defects, retest fixes, and confirm relevant stakeholders have completed their reviews. I would then prepare a clear verification package outlining completed work, known constraints if any, and requested client validation steps.
***Unfortunately, the Client Services Business Analyst is not able to provide sponsorship now or anytime in the future.***
***This role requires you to be located either near our Indianapolis office or the Northeast United States – Remote Flexibility.***
Client Services Business Analyst
Position Summary:
The Client Services Analyst supports AccessGenius, a multiplatform pharmaceutical cost and coverage application, serving as a lead or co-lead analyst on client engagements. The role oversees projects from concept through launch, ensuring solutions meet client needs, quality standards, and regulatory requirements.
Essential functions of the job include but are not limited to:
- Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements.
- Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality.
- Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures.
- Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items.
- Work closely with clients to handle any modifications to the application’s deliverable process.
- Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required.
- Work with Client Service Manager to understand “why” and “how” projects are identified, initiated, executed to provide client value and facilitate your learning and career growth
- Execute final internal Application Testing prior to client verification
- Remain up to date on all active projects, including general statuses, next steps and future client needs
- Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues
- Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions.
Qualifications:
Minimum Required:
- Bachelor’s degree in Health Care or Business
- 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency)
- Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes
Other Required:
- Working knowledge of pharmaceutical marketplace, brands, and data inputs
- Working knowledge of Market Access
- Project Management Software, Figma or other design software
Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.
Reasonable estimate of the current range
$62,500—$75,000 USD
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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.
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