About this role.
This is a full-time, remote US Account Manager role focused on retaining and expanding revenue within SOCi's existing commercial property-management customer base. The position owns account planning, renewals, upsells, cross-sells, contract negotiations, forecasting, and executive-level value presentations, while partnering closely with Customer Success, Product, Marketing, and Legal. Candidates need 3–5+ years of quota-carrying B2B or SaaS account management or sales experience, demonstrated quota attainment, and strong renewal and negotiation results. Property-management and multi-location brand experience are strongly preferred, along with Salesforce proficiency and the ability to operate effectively in a fast-paced environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I segment accounts by renewal timing, adoption, stakeholder engagement, and expansion potential, then create account plans with measurable growth actions. By tying proposed solutions to customer outcomes and involving the right internal partners early, I have driven renewals while uncovering relevant upsell and cross-sell opportunities.
I begin well before the renewal date by confirming business value, adoption outcomes, decision criteria, and potential risks. I use that understanding to build a clear ROI case, align internal stakeholders on negotiation parameters, address objections directly, and maintain a structured path to signature.
I would first learn the client’s portfolio structure, resident or tenant experience priorities, local marketing challenges, and reputation-management goals. I would then connect SOCi capabilities to practical outcomes across locations, using relevant data and examples to recommend an actionable plan.
I keep CRM opportunity stages, close dates, next steps, stakeholders, risks, and commercial details current after every meaningful interaction. I also use regular account reviews and objective qualification criteria rather than relying on optimism, escalating blockers early when cross-functional help is needed.
When a customer issue involved both adoption and commercial risk, I aligned Customer Success on the success plan, Product on feasible solution options, and Legal on the contractual implications. We presented a unified recommendation to the customer, resolved the issue transparently, and protected the long-term relationship.
Who We Are:
SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.
About the role:
We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.
Responsibilities:
- Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
- Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
- Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
- Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
- Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
- Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
- Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
- Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
- Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
- Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
- Focus on solving business challenges through innovation, while keeping a customer-first mindset.
- Remain adaptable as client needs evolve, supporting additional initiatives as required.
Required Skills & Experience
- 3-5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
- Ability to prove consistently hitting or overachieving quota.
- Proven success in contract renewals, negotiations, and upselling to existing clients.
- Property management industry experience strongly preferred, with an understanding of multi-site portfolio dynamics, resident/tenant experience priorities, and the marketing and reputation challenges unique to property management brands.
- Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
- Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
- Multi-location brands experience and existing industry contacts/relationships preferred.
- Self-starter with a creative entrepreneurial spirit.
- Refined and proven sales methodology.
- Creative strategist; develop new ways to drive sales and value to existing and prospective clients.
- Experience working in a fast-paced entrepreneurial environment.
- Creative problem solver with the ability to understand and resolve prospective client challenges/objections.
- Adaptable; able to quickly learn new technologies and processes.
- Salesforce or equivalent CRM experience.
SOCi expects to pay a base salary in the range of $70,000 – $90,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
Upon posting, applications for this position will be accepted on an ongoing basis.
What SOCi Provides to You
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
What’s Important at SOCi
Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.
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