What is PerfectServe?
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
At PerfectServe, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.
If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place!
Position Overview
The Clinical Integration Analyst designs, implements, and supports integrations between hospital clients’ clinical systems and the PerfectServe platform. The role serves as a subject matter expert on integration solutions and associated clinical workflows, partnering with customer technical and clinical resources and PerfectServe R&D throughout design, development, testing, and support.
Responsibilities
- Serve as subject matter expert and point of contact for internal and external users regarding integration solutions and clinical workflow
- Partner with customer technical and clinical resources in designing and supporting integration solutions
- Work closely with R&D in the design, development, and testing of the backend integration domain
- Code HL7 interfaces within the interface engine and create flat-file integrations using SSIS packages in Microsoft SQL
- Coordinate technical resources to implement third-party API integrations
- Perform data validation on new data feeds and regression validation with each QA and Production release
- Support and troubleshoot production integrations and establish integration support structure between customer IT and PerfectServe
- Create and maintain documentation; coordinate VPN and sFTP setup; plan and perform interface engine upgrades and failover; participate in after-hours call rotation
Qualifications
- Clinical degree and licensure (Associate or Bachelor’s)
- Minimum 5+ years in a Clinical IT role with enterprise-wide implementation and support experience
- Proven experience implementing integrations using HL7 standards; strong understanding of hospital operations and workflow
- Excellent computer skills using Microsoft Word, Excel, SQL Server Management Studio, and Lucidchart
- Excellent written and oral communication and critical thinking skills; able to work in a fast-paced, cross-functional environment
- Preferred: FHIR APIs, WCTP integrations, JSON-based API requests (Swagger/Postman), and multiple HIT vendor experience
- Candidates must be located within the US or Canada and willing to participate in a 24/7 on-call rotation.
- Travel up to 10% or as required
About PerfectServe
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
Environment, Physical & Other Requirements
This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 – 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. PerfectServe, Inc. is an Equal Opportunity Employer —–M/F/D/V.
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $105,000-$115,000 USD per year, tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K – with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
