Suggested rewrite: Led a cross-functional initiative that improved [business outcome] by [measurable result], demonstrating experience relevant to this role...
Technical Director
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- Salary
- Undisclosed
- Department
- Technical Support
- Employment
- Full Time
- Experience
- Director
- Published
- Apply before
- 22 Nov 2026
- Listing views
- 15
- Application actions
- 0
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The role, at a glance.
Ajax Systems is seeking a remote Technical Director to build and lead a UK team of Technical Managers supporting security-system partners and customers. The role combines technical leadership, field enablement, product feedback, documentation, and training for distributors, dealers, and installers. The successful candidate will have deep practical knowledge of CCTV, intrusion, and fire-alarm systems, alongside experience designing and installing such solutions. This is a highly customer-facing position that requires frequent collaboration with sales and business-development teams. Travel to customers, events, and trade shows is expected for approximately 50% of working time.
Role DNA
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Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I begin by defining clear coverage, capability, and customer-impact expectations. I use regular coaching, joint customer visits, technical certification plans, and measurable service or enablement outcomes to develop team members and ensure consistent partner support.
I have worked with the design and deployment of integrated security solutions, including CCTV, intrusion detection, and fire-alarm components. My approach considers site risks, system compatibility, installation quality, compliance needs, network conditions, and the end user's operating requirements.
I would segment audiences by technical maturity and role, then combine product fundamentals, installation practice, troubleshooting scenarios, and certification-style assessments. I would gather feedback after each session and use support trends to continuously improve the materials.
I document feedback with the customer context, affected workflow, business impact, reproducibility, and proposed outcome. I then identify patterns across partners, validate the technical facts, and communicate prioritized findings in a concise format that product teams can act on.
I plan activity around strategic account priorities and use a structured cadence for team check-ins, pipeline reviews, and training delivery. Clear delegation, shared documentation, and disciplined follow-up allow me to remain responsive while protecting time for leadership and high-value customer engagements.
About this role.
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.
We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.
The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.
Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company’s certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.
The company emerged against the backdrop of revolution and war. That’s why resilience is the cornerstone of the brand’s DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.
Responsibilities:
- Developing and growing a team of Technical Managers in the UK.
- Implementing a comprehensive Ajax Systems training program for the UK market
- Play a key role in providing product feedback/requests
- Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers.
- Visit key customers as needed, promote and introduce product solutions according to customer thesis, in close collaboration with Ajax’s BDM’s.
- Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology.
- Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team.
- Analyze customer needs in collaboration with sales departments
- Create vision, provide direction from own perspective
- Develop training materials/content for the Technical Sales Training Team
- Travel around 50% of time
Requirements:
- 5+ years of experience leading field-based technical teams, ideally in a customer-facing or partner ecosystem environment
- Industry background in alarm systems, video surveillance, security, telecommunications, or closely related fields
- Strong working knowledge of CCTV, intrusion systems, and fire alarm systems
- Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems
- Experience delivering offline and online technical training to technical audiences
- Excellent presentation, communication, and interpersonal skills
- Flexible and willing to travel for business trips, trade shows, and other professional events
- Self-motivated and independent, with an outgoing personality and a proactive approach to work
Compensation
Additional Information
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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