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CrossFit

Partner Programs Manager, EDU

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Remote from
USA
Salary
Undisclosed
Department
Business Development
Employment
Full Time
Experience
Open level
Published
Apply before
30 Nov 2026
Listing views
13
Application actions
0
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AI Summary

The role, at a glance.

CrossFit is seeking a Partner Programs Manager to own education-partner relationships and the full lifecycle of partner agreements. The role manages negotiations, onboarding, contractual obligations, renewals, exits, and resolution of operational issues. It requires close coordination with Legal, Finance, Analytics, Marketing, Product, Content, and EDU Operations to deliver partner programs successfully. The manager will monitor registrations, revenue, participant feedback, NPS, brand compliance, and partner performance. This is a senior relationship and program-operations role requiring commercial judgment, careful contract administration, and strong cross-functional influence.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe position combines commercial negotiations, contract lifecycle ownership, performance analysis, and sensitive partner issue management. Success depends on independently prioritizing multiple external relationships while aligning many internal stakeholders without direct authority.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$105,000
US market range (per year)$85k–$130k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence and USD market estimate are inferred for a full-time, US-based Partner Programs Manager with 5+ years of partnerships, contract-management, and education-program experience.

Core skills

Skills and capabilities most closely associated with this opportunity.

Partner relationship managementContract negotiationContract lifecycle managementBusiness developmentStakeholder managementPartner onboardingRenewal managementProgram performance analysisRevenue trackingNPS analysisBrand complianceCross-functional collaborationIssue resolutionCommercial judgment
Sample interview questions
How do you convert a signed partner agreement into an operational plan?

I review each commercial and operational clause, translate it into measurable deliverables, owners, due dates, and escalation paths, and maintain these in a shared tracking system. I then confirm mutual understanding with the partner and internal teams during onboarding.

Describe how you would address a partner that is missing course-delivery or reporting obligations.

I would first validate the facts and the relevant agreement terms, then discuss the issue directly with the partner to identify root causes and agree on a documented corrective-action plan. If the risk persists, I would escalate internally and apply the contractual remedies or exit process as appropriate.

Which metrics would you use to evaluate an education partner program?

I would monitor registrations, course volume, revenue or revenue share, cancellation rates, renewal likelihood, reporting timeliness, participant satisfaction, NPS, and compliance with marketing and brand requirements. I would use trends across these measures to identify risks and improvement opportunities.

How do you influence cross-functional stakeholders when you do not have direct authority?

I establish a common view of the partner commitment, clarify each team's role and deadlines, and communicate the business impact of delays or risks. Regular operating reviews, concise status reporting, and early escalation help maintain accountability and alignment.

What is your approach to negotiating a partner agreement?

I prepare by understanding the partner's goals, financial model, operational capabilities, and non-negotiable requirements. During negotiation, I seek commercially sustainable terms with precise expectations for delivery, reporting, payment, brand use, and remedies, then ensure the final agreement can be executed in practice.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

CrossFit is seeking a Partner Programs Manager, EDU. You will own the business relationships and contractual performance of CrossFit Education partners. This role leads partner negotiations, contract management, onboarding, ongoing relationship management, renewals, and exits. The Partner Programs Manager works cross-functionally to ensure that obligations are met, partner programs perform against plan, and issues are addressed promptly.

Responsibilities

Contracts and Negotiation:

  • Develop and drive the completion of partner agreements in collaboration with EDU leadership and Legal.
  • Track commitments covering fees or revenue share, course delivery, cancellations, reporting, marketing, and use of CrossFit trademarks.
  • Manage contract amendments, renewals, and partner exits.

Partner Relationship Management:

  • Serve as the primary EDU contact throughout partner engagement, onboarding, ongoing operations, renewal, or exit.
  • Maintain strong partner relationships, resolve concerns, and establish regular business reviews and operational touchpoints.

Contract Delivery and Compliance:

  • Coordinate CrossFit obligations with EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.
  • Track partner commitments, including course schedule changes, reporting, participant feedback, promotional obligations, and payments.
  • Escalate unmet obligations and coordinate corrective action or exit when needed.

Standards and Participant Feedback:

  • Implement participant surveys for partner courses; monitor and report NPS, feedback trends, and corrective action plans.
  • Periodically review partner websites and platforms for appropriate use of CrossFit names, marks, and standards.
  • Refer content quality concerns to the EDU Content Manager for review and resolution.

Program Performance and Reporting:

  • Track registrations, revenue, course volume, renewals, and overall partnership performance with EDU Finance and Analytics.
  • Identify performance gaps, recommend improvements, and maintain centralized records of agreements, obligations, contacts, metrics, and renewal dates.

Knowledge and Skills

  • Strong contract negotiation, commercial judgment, and partner relationship management skills.
  • Ability to translate agreement terms into clear obligations, milestones, and performance measures.
  • Excellent communication, stakeholder management, issue resolution, and negotiation skills.
  • Comfort analyzing partner economics, registrations, revenue, renewals, and participant satisfaction data.
  • Strong organizational skills, attention to detail, and ability to manage multiple partners and deadlines.
  • Ability to influence cross-functional teams without direct authority and manage sensitive partner issues professionally.
  • Working knowledge of partner operations, trademark/brand compliance, and contract lifecycle processes.

Education and Experience

  • Bachelor’s degree in business, marketing, education, or a related field, or equivalent practical experience.
  • 5+ years of experience in partnerships, business development, account management, vendor management, or contract administration.
  • Demonstrated experience negotiating agreements and managing external partner relationships from onboarding through renewal.
  • Experience tracking contractual obligations, program performance, and partner satisfaction.
  • Experience in education, professional learning, certification, licensing, or a related partner-delivered program environment preferred.
  • Familiarity with the CrossFit ecosystem and educational programs. CrossFit Level 1 or higher trainer credential preferred.

Compensation

Additional Information

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