Customer Care Agent

Remote from
Anywhere 🌎
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
25 Oct 2023
Computer Games

About Gameloft

Our dream to offer mobile games to the entire planet through our products is about to become a reality

4.7 Rated

A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel®, and Ferrari®. Gameloft distributes its games in over 100 countries. Gameloft is a Vivendi company.

The company has operated in Ukraine since 2007. Gameloft Kharkiv is one of the largest and the most successful Gameloft Studios.
Gameloft Lviv is a young Studio that continues to grow, establishing a full development pipeline for mobile games.

Job Description

The customer care agent (CCA) answers to customer complaints from all around the globe. They will answer to customers’ e-mails and phone calls and store every case in a dedicated tool. Each CCA must keep track of each case until it is solved.


  • Fluent level of English, Ukrainian;
  • Upper-Intermediate or Advanced level of French is required;
  • Previous working experience in customer support is a plus;
  • Microsoft Office skills;
  • Excellent communication skills;
  • Aptitude for team work;
  • Excellent interpersonal relationship;
  • Responsible and patient.


  • Provide support to the customers: identify and solve customer problems using dedicated web tools;
  • Handle and manage web tools specially made for customer support;
  • Keep a record of each case in another dedicated web tool;
  • Escalate cases that need a deeper investigation to the corresponding teams when needed;
  • Notify Leads when a recurrent problem appears, to prevent further cases;
  • Be able to identify problems and create new templates for recurrent ones.


  • Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
  • Become a part of the talented international team in a friendly, creative and dynamic environment;
  • Become a true pro in the fast-growing, exciting and innovative video games industry;
  • Be proud to deliver the prestigious products winning the top rankings worldwide;
  • Build up your career with dynamic promotions and world wide opportunities.

Additional Information

In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates will be asked to complete a test assessment.

Apply now >

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobShare

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Customer Success

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job


What position is Gameloft hiring for?

Gameloft is hiring a remote Customer Care Agent from Anywhere 🌎

What type of employment does Gameloft offer?

This is a Full Time role.