We are seeking a highly knowledgeable and customer-focused individual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be the go-to product expert for our fleet management software, providing advanced technical support and in-depth product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. This position requires a deep understanding of our fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively.
Fleetio (pronounced “flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.
We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.
What makes us special, you might ask? We’ve been remote-friendly since 2012 and have been recognized as Birmingham Alabama’s Best Places to Work five years in a row. We have over 200 employees all over the United States, Canada, and Mexico, and have over 5000 paying customers in 70+ countries. It’s an exciting time at Fleetio as we’re growing 50+% year on year and have just closed our Series C round led by our incredible investment partner, Elephant. We’re building the fleet management platform of the future – the single screen for fleet managers to drive their businesses forward.
This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.
The Support Team at Fleetio is a group of knowledgable and hardworking individuals. Our ownership and pursuit of excellence is felt by our customers and our team. We want the best for our users and our team members and it shows in everything that we do. Come lend your experience to help us become even better.
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.
This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.
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