Claims Resolution Specialist II

Remote from
Salary, USD
51,700 - 95,500/yr
Job function
Product & Operations
Job type
Full Time,
Job posted
Apply before
25 Oct 2023

About Liberty Mutual

At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow

2.0 Rated

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

To be considered for this position, you are required to reside within 50 miles of Liberty Mutual’s below offices:

  • Liberty Lake, Washington
  • Indy, Indianapolis
  • Plano, Texas
  • Las Vegas, Nevada
  • Scottsdale, Arizona
  • Phoenix, Arizona

This is a range posting for which we will consider for different levels of experience.

Claims Resolution Specialist II: 51,700.00 – 95,500

Annual Flexible Time Off 15 days

Are you looking for a great career using cutting edge technology to adjust property claims? Join the GRM Property Complex Team. Responsibilities include investigation, analysis and other claims handling duties for medium severity property loss claims within assigned authority limits and consistent with policy and legal requirements. Claims are adjusted virtually from the desk. Adjusters will use a variety of internal and external resources, problem solving techniques and sound claims judgement to assist customers across the United States


  • Investigates and determines appropriate coverage for Property claims through virtual tools, while providing exceptional customer service throughout the life cycle of the claim.
  • May partner with vendors to resolve property claims.
  • Determines policy coverage, sets reserves, and determines whether claim will be approved or denied, including recommendations made by independent and/or field adjustors.
  • Clearly explains coverage to customer and notifies insured of coverage or any issues.
  • Handles supplements and refers the most complex supplements as appropriate.
  • Works with and coordinates a number of vendor services, according to the appropriate coverage, such as contractors, experts, emergency repair, cleaning services and various replacement services while ensuring the customer is appropriately communicated to.
  • Maintains accurate and current claim file documentation throughout the life cycle of claim cases.
  • Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
  • Makes recommendations to management for settlement amounts outside of authority limits.
  • Closes claim files upon completion of final payment. Leads suit committees, roundtables, arbitrations and mediations.
  • Acts as a mentor to peers in all aspects of adjusting and provides feedback to temporary adjustors.
  • Is an Area Coaching Expert status and/or leads continuous improvement activities and other special projects as assigned.


  • Minimum 1 year of property claims adjusting experience
  • Requires strong knowledge of claims handling procedures and coverages provided within various homeowner policies with the ability to write structural damage estimates for channeled complex property losses.
  • Effective negotiation skills.
  • Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills.
  • Ability to effectively and independently manage workload while exhibiting good judgment.
  • Computer skills with the ability to work with multi-faceted systems and analytical skills.
  • The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and 3 to 5 years of directly related experience. Ability to obtain proper licensing as required.

Apply now >

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobShare

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Product & Operations

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job


What position is Liberty Mutual hiring for?

Liberty Mutual is hiring a remote Claims Resolution Specialist II from

What type of employment does Liberty Mutual offer?

This is a Full Time role.