System Support Engineer

Provided technical support to users and clients experiencing system-related issues. Diagnosed and troubleshot user problems remotely, responded to technical queries, and assisted with the deployment, maintenance, upgrading, testing, and improvement of client systems.

Created graphic designs, digital marketing materials, social media visuals, presentations, and digital communication content. Worked with clients to understand technical and creative requirements, supported website and digital-content development using PHP and WordPress, and maintained a customer-focused approach.

Provided first-level help desk support and handled technical queries from users. Assisted with troubleshooting computer hardware, software, and network-related issues, while working with ICT personnel to diagnose and resolve technical incidents.

Supported ICT infrastructure operations and the servicing and maintenance of ATM and cash-register-related technical issues. Gained exposure to banking technology operations across the Salima, Dowa, and Mchinji branches while strengthening problem-solving, communication, and customer-service skills.

Teach Computer Studies and Mathematics to secondary school learners. Prepare and deliver lesson plans, assessments, teaching aids, and digital presentations for classroom instruction.

Use Microsoft PowerPoint and other digital tools to create learning materials. Explain technical and academic concepts clearly to different audiences while developing learner engagement, organisation, communication, and presentation skills.