Customer Experience Advisor

CXM Intern (Year-long B2B Marketing Internship)
July 23- July 24
• Spearheaded creative presentations supporting Sales and IC&D teams, fostering customer partnerships and business growth.
• Coordinated European monthly newsletters, managed client events, oversaw Showpad operations, led branding initiatives, supervised sample shipments via SAP, and facilitated label creation.
• Enriched with the knowledge of the latest Beverage/BBC/Snacks/Culinary industries trends.

• Successfully resolved an average of 100 customer queries/complaints per week, resulting in a customer satisfaction rate of 95%.
• Collaborated with different teams of advisors to deliver exceptional customer service to customers daily.

Relevant Modules: Supply Chain Management, Sustainability, Corporate finance, and accounting introduction, Markets, Organizational behavior and culture, Leadership and decision making, and negotiation skills.
Skills gained:
• Crafted an express business plan, demonstrating strategic skills applicable to B2B/B2C marketing in diverse sectors.
• Acquired versatile skills: supply chain, market analysis, leadership, and finance, vital for marketing success.

Modules studied include:
Social Psychology, Stress, and coping, Motivation, Positive psychology, Leadership, Human Resources Management, Organizational behavior, Stress coping strategies
Skills Gained:
• Obtained an understanding of human behavior and motivation, which can be applied to managing and engaging employees effectively.
• Gained knowledge of key HR principles and practices such as Human Resources Management, Organizational Behavior, and Stress Coping Strategies.
• Boosted critical thinking and problem-solving skills through coursework and research projects.