Sales and Service Manager

• Approve reports: Accomplishments, Traffic & Sales Reports.
• Work with inside sales relationships.
• Organize the collection and interpret sales competition information.
• Plan meetings as necessary and facilitate communication between sales representatives in the field and head office.
• Curate and cultivate realtor partner relationships. Negotiate listings and fee schedules. Gauge effectiveness of performance (KPI’s)
• Update job knowledge by participating in educational opportunities.
• Interview potential new hires.
• Onboarding and training the new hires.
• Coordinate staffing and show home coverage (new hires, vacation coverage)
• Approve vacation for sales team (Associates & AMs) & coordinate coverage in their absence
• Coordinate, create and implement sales training resources (Sales Mastery Sessions)
• Monitor spec home inventory.
• Involvement in new show home set up and execution – model selection, model options, exterior colours, interior design features, sales centres and overall budget. Attend all meetings and walkthroughs
• Attend weekly Marketing meetings. Coordinate and approve any sales focussed marketing initiatives
• Coordinate shops for internal sales staff or our outside competitors
• Attend Builder and Developer events
• Sales Resource Tool Development
• Problem-solving - interdepartmental concerns with sales proposals

• Responsible for hiring, building, and inspiring a dynamic team and leading them to deliver their best performance as per company standards. Allocation of resource to ensure effective manpower utilization and high productivity.
• Managing business development - realtor partner relationships. Negotiating listing and commission fee percentages.
• Manage internal and external teams of more than 100 members on a regular basis, ensuring their capabilities according to the product line.
• Implement the sales strategy for the launched projects.
• Problem solving and workload & timelines management.
• Recommend and drive required marketing activities to boost sales as well as ensuring effective communication with ultimate customer reach.
• Assisted in Design and development of the new launch of Multi-Family products; had successful launches of 3 projects under my leadership worth approx. 850 million dollars, assisted in decision of prices and product offers.
• Prepare and execute sales plan for the department with a focus on productivity and staff motivation.
• Interact with international and domestic brokerage firms (reality companies) to expand the prospect data base and complement the sales efforts at the domestic level, and assisting in contract signatures.
• Identify and develop market opportunities and recommend product pricing and channel deployment based on the identified customer segments.
• Auditing leads in the database.
• Accountable for all channels of client relations (calls, walk-ins, emails) and resolve escalated customer Issues and operational matters.
• Coordinate with Clients, Sales members and internal departments as deem necessary to improve client experience

Assistant Manager International Sales and Partner management- May 2016 - July 2017
• Planning international Sales strategy and activities.
• Training and development of international realtors for local sales in targeted countries which include India, Kenya, China and Hong Kong.
• Planning and executing international property show in coordination with internal teams and external realtors.
• Travelling to international markets for business developments.
• Designing and implementing Standard Operating Procedures for International Division.
• Preparing the agreements for Channel partners in coordination with the legal department.

• Managing all channels of client relationship/ customer service.
• Managing property sales, property consolidation and generated exceptional numbers for the company during the global downturn.
• Preparing reports on behalf of the Sales Department to company’s audit team and liaising with relevant departments (Operations, Accounts, Legal and Client Relations).
• Converting clients from the cancelled projects to Ready or under construction projects (property consolidations).
• Expanding broker network to grow business.