I am an experienced professional with a strong background in operations, logistics coordination, customer service, and team leadership. I have demonstrated success in managing day-to-day business functions, scheduling, payroll, and claims-related processes — both onsite and remotely. I am highly adaptable with a proven track record of maintaining compliance, improving workflows, and delivering consistent, high-quality service. My core competencies include remote claims and customer support, dispatching and logistics coordination, data entry and information security, and budgeting and payroll administration. I excel in operational reporting and inventory oversight, cross-functional communication, staff scheduling and onboarding, conflict resolution, and process improvement. I am committed to enhancing operational efficiency and ensuring customer satisfaction in every role I undertake.
Direct day-to-day operations for a $3.5M+ store including inventory control, cash handling, and supply chain oversight. Maintain schedules, monitor payroll accuracy, and track labor costs to align with budget goals. Implement SOPs for compliance, customer safety, and operational efficiency. Resolve vendor and customer issues with diplomacy and follow-through. Train new staff and mentor team members to maintain service quality and operational standards.
Assisted customers in filing insurance claims for auto glass services. Navigated between multiple systems to input accurate data and validate policy information. Coordinated with service centers and insurance partners to ensure timely resolutions. Maintained strict data privacy protocols and handled sensitive customer information securely.
Processed incoming customer inquiries and scheduled reservations across multiple platforms. Provided detailed policy explanations and ensured seamless customer experiences. Worked independently in a remote environment while achieving high call quality and accuracy scores.
Managed daily dispatch operations for a regional fleet of CDL drivers, ensuring efficient load planning, routing, and on-time delivery. Built and maintained load schedules based on customer requirements, driver availability, and hours-of-service compliance. Acted as the primary point of contact for drivers, resolving issues in real-time related to delays, routing changes, and mechanical breakdowns. Coordinated directly with shippers and brokers to secure freight, negotiate rates, and confirm load details. Tracked shipments from pickup to delivery using GPS and TMS tools, updating customers and maintaining documentation. Monitored fuel usage, planned efficient routes to reduce deadhead mileage, and improved cost control. Handled driver payroll processing, reconciled logs and trip sheets, and ensured compliance with FMCSA regulations. Conducted onboarding and training for new drivers, ensuring understanding of dispatch protocols and company policies.
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