Project Manager

Retained clients with previous negative experiences by improving their project delivery and addressing pain points. Strengthened relationships, enhanced customer satisfaction, and ensured continued contracts for services. Managed over 120 simultaneous circuit and equipment implementation requests for multiple clients, ensuring timely and high-quality deliveries while maintaining strict adherence to project timelines and budgets. Delivered a project 3x faster than the initially stipulated deadline by optimizing processes and aligning resources efficiently. Successfully negotiated with providers, achieving significant cost reductions and eliminating cancellation fees. Lead infrastructure projects (network and circuit deployment) across Latin America, aligning delivery with client expectations and technical requirements. Plans sprints and prioritize tasks based on business value and technical feasibility. Collaborates remotely with multinational teams and clients, ensuring transparent communication and consistent progress tracking. Applies Agile principles to optimize processes, manage risks, and continuously improve delivery outcomes. Maintains detailed documentation and dashboards to support product roadmaps and stakeholder visibility. Collaborates with technical teams on Oracle Forms/Reports applications, focusing on enhancements, migrations, and modernization of legacy systems.

Participation in the 'De volta para Casa' (Back Home) project, focused on the reconstruction of homes affected by floods and landslides in the city of Petrópolis. Development, execution, and delivery of construction works to ensure safe and livable housing for impacted families. Strict control of materials and suppliers, ensuring quality and meeting deadlines. Management of multidisciplinary teams and direct interaction with the beneficiary community. Strategic planning to ensure efficient use of resources and fulfillment of the project scope.

Supported LATAM coordination for technical service delivery, building a foundation in Agile project workflows and client relationship management.

Assisted in managing infrastructure and construction projects, focusing on compliance, quality control, and efficient use of resources.

Preparation of visual content for posts on social media, management of the institution’s social media accounts and website. Administrative control of staff and financial operations. Input and management of accountability systems such as SICONV (used by the Federal Government at the time) and Transferegov – currently in use. Assistance to users and donors, and communication with project funders.