Technical Account Manager

I am a customer-centric professional with extensive experience in strategic account management and full-cycle renewal processes for cloud customers. My career has been marked by a strong focus on commercial negotiation and contract migration, particularly within the SAP ecosystem. I have a proven track record of managing global projects and leading teams to achieve financial goals and operational excellence. My IT knowledge spans ERP and CRM systems, which I have leveraged to drive business success and enhance customer satisfaction.

Throughout my career, I have held various roles that have honed my skills in project management, sales support, and customer service. As a Cloud Renewal Executive at SAP, I was responsible for strategic account ownership and ensuring seamless renewal management for our cloud customers. My role involved significant interaction with clients, where I provided technical advice and managed complex negotiations.

In my previous position as a Project Manager for Global Accounts at Hewlett-Packard Inc., I led Device-as-a-Service projects, coordinating with vendors and ensuring financial steering through margin control and revenue analysis. My ability to analyze business performance and escalate issues effectively has been crucial in driving project success.

I have also worked as a Customer and Sales Support Manager, where I provided sales support for key B2B clients, managed e-commerce portals, and participated in SAP S/4HANA data migration projects. My experience in international procurement and logistics further complements my skill set, allowing me to manage projects that require cross-border collaboration.

I hold a Bachelor of Arts in International Management and have completed vocational training as an Industrial Management Assistant. My academic background, combined with my practical experience, equips me with a unique perspective on business operations and customer relations. I am fluent in German, English, and Spanish, which enables me to communicate effectively in diverse environments.