Service Desk Analyst H2 Software Consulting Services Inc.
Collaborated with end users across departments to diagnose and resolve hardware, software, and network issues, minimizing disruption to daily operations.
Designed and maintained Active Directory user accounts and permissions, contributing to a 35% reduction in access-related errors and improved security compliance. Facilitated user training, created knowledge-base articles, and coordinated with system administrators and vendors to resolve high-priority service tickets.