Business & Sales Operations Leader

I founded and built an independent interview platform focused on conversations about impact, resilience, and personal growth.

I manage the full production pipeline, including guest sourcing, outreach, hosting, editing, distribution, and content strategy. The channel has grown to thousands of subscribers and significant cross-platform views.

I also coach nonprofit organizations and independent creators on podcast and video production, audience growth, and content strategy while managing the venture end-to-end as a small business.

I directed sales governance, compliance, and operational controls across a very large annual pipeline and supported revenue delivery at scale.

I served as the escalation point for thousands of stakeholders across multiple regions, ensuring SLA adherence, data integrity, and policy compliance throughout the opportunity lifecycle.

I also partnered on pricing analysis, win/loss analysis, responsible business reviews, ISO audit support, and automation adoption, while leading and coaching analysts through performance and career development.

I co-founded the Accenture African & Caribbean Network Ireland and co-led anti-racism and racial equality initiatives with senior leadership.

I helped build and deliver a multi-year diversity action plan, supported education outreach, and launched employee engagement initiatives that connected staff with senior leaders.

I also volunteered for many years with the EPIC Programme Ireland, delivering motivational talks, CV preparation, and interview training for job-seeking migrants.

I managed new business meetings and pipeline reviews, analyzing sales documentation and preparing account plans, projections, and competitive strategies.

I supported acquisition onboarding and process documentation, and I coached analysts on sales process best practices.

I also streamlined processes for client teams and facilitated decision-making in business meetings.

I managed general ledger coding, foreign exchange calculations, and receipt allocation for high-volume client transactions.

I consistently achieved zero unidentified receipts at quarter-end and supported compliance with accounting standards.

I also served as an ISO quality audit representative and helped design and document improved cash-management procedures.

I worked in a multilingual shared-services center processing invoices, vouchers, and templates at scale.

I developed expertise in invoice validation, imaging, and SAP accounting entry while supporting performance improvements.

I also introduced process enhancements that improved efficiency and helped strengthen team metrics.

In progress.