E-commerce Operations Supervisor

Coordinated delivery logistics for e-commerce operations in the Dominican Republic, managing delivery routes for more than 2,000 weekly orders with a 98% successful delivery rate.

Supervised a remote team of 42 couriers and implemented tracking protocols that reduced delivery times by 15%.

Resolved last-mile incidents in real time, maintained a 92% customer satisfaction rate, and reduced logistics costs by 20% through route optimization and shipment consolidation.

Managed client portfolios, sales support, debt recovery, payment negotiation, and document verification in a banking environment.

Supported compliance-related processes and contributed to operational control and customer service activities.

Applied financial advisory skills to help clients with account management and payment solutions.

Managed a portfolio of more than 3,000 delinquent clients and achieved a 35% recovery rate through structured negotiation and personalized payment plans.

Advised on vacation ownership contract sales, exceeding sales quotas by 110% for four consecutive quarters.

Performed credit profile and payment capacity analysis to recommend viable financial solutions and reduced average resolution time for problem accounts from 14 days to 5 days.

Supervised verification of signatures, bank seals, and electronic clearing documentation, processing an average of 150 daily transactions with 99.8% accuracy.

Designed a double-verification system that reduced operational errors by 40% and discrepancy claims by 60%.

Trained and certified junior analysts in verification procedures and regulatory compliance.

Advanced financial analysis for strategic decision-making.

Training in financial risk management and risk mitigation.